Review Time
I want to be able to love this company! Great product and selection! Horrible customer service and getting orders out! Pretty sure they have blanket replies written that are copied and pasted when you reach out. Placed an order 3 weeks ago and can’t give me an answer on status! And of course it’s too late to cancel!
My package from Lion Brand was in a post office in my state for about 2 weeks. The tracking number then disappeared from the USPS website . I had contacted Lion Brand before about this odd delay and they answered me once. But they have not answered my email since. I requested a refund and received no reply. There is no telephone number I could find to contact them and request a refund. They don't answer their support emails. My order was for over $130 . I would like a refund but there's no response from Lion Brand. The package was insured.I've been ordering from Lion Brand for years and never had a problem. Maybe this is one of those companies that you can depend on if everything goes well but they are not good with problems or customer service (in my experience).
I have been trying to get a refund for an order I placed in OCTOBER of 2025. It is now the end of January 2026. The problem started when I went to return a color from my order and was never given a return label. The website told me they were processing my return so I figured it would take some time and I was patient with them. A few weeks later I decide to return some other colors and it generated a return label right away! Thats when I realized something was wrong, so I contacted customer service, and they told me I could return the two orders in a single box using the shipping label I did get. I followed their instructions exactly, and tracking confirms the package was delivered to them. I was then given a refund for only one return (the one associated with the label I used) and they are now claiming the second return was “not in the box,” despite both returns being shipped together. If the box was received and one return was processed, then they have the other yarn I returned and are denying the error on their end. Weeks later, I am still missing part of my refund. I have spent hours trying to get this sorted out with them and they are not willing to help in the slightest. They are rude to me, and have never once shown me that they are listening or even care. this experience with them has been a complete nightmare.
What made this experience great is that I am saw a video on how to make this eyelet scarf! It was made by someone of whom I learned this pattern! This was inspirational, but I was making this pattern for a young child,with soli yarn, but because of this video, the person who did this pattern, she used this Mandala Sparkle yarn! Truly this is a sparkle of love! Soon as I get done with the young girl's scarf, I'm going to make me one using this beautiful yarn! I'm very excited!!
During the 2025 Black Friday/Cyber Monday sale, I purchased two bundle sets of yarn: a dozen skeins of Heartland and a dozen skeins of Basic Stitch Skein Tones. When I added these to my cart, an additional set of each item appeared with FREE listed as the price. I'm thinking it's a surprise bonus. Cool, right? Two weeks elapse, the order ships, then finally arrives; the original two sets are in the box, nothing additional. I check the website to see "partial" under fulfillment status. All e-mails state that "some" of my items were on the way or delivered.Okay, but where are the others? I drop an e-mail to customer service asking for clarification. No response. I wind up writing a complaint with the Better Business Bureau; LBY opts not to contact me despite the BBB asking them to do so. It's now been approximately one month without any contact other than one automated response acknowledging my initial e-mail request. I'm not asking for the moon; if it *was* a bonus promo and they ran out of stock, I said what I'd accept as a substitute (different colors from the same product lines, which is not outrageous). The yarn quality is there, which is why I made a purchase in the first place. The lack of care and follow through from the customer service team as well as senior staff really rankles.
I can't buy the yarn in bulk and the shipping times are incredibly long. The shipping window is HUGE and quality control is lacking because sometimes I have a skein that is COMPLETELY different from ones of the same color and texture. My other sources for this yarn ship much quicker and it costs a lot less.
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Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
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