Review Time
This company does not even deserve 1 star. They are very dishonest. The only reason they are in business is because they are sold in stores. The customer service is horrible and unapologetic. I bought two "kits" both stating under the description they came with videos, there were 100 percent no videos and the designers had the patterns for free on their website so basically they charged me a 121 dollars for 8 skeins, nothing else. I asked to make a return and they refused to send a return label and it took multiple emails for me to get the return address. I included the original invoice and a note and now they are saying I needed to include their return slip. I am not able to review their website because new reviews are not allowed. It keeps saying I need to purchase the listing. This is a very dishonest company. I wish I would have seen this Trustpilot page before making a purchase. I feel deceived and tricked into buying from them. I see why 59% of the reviews on this page are bad reviews. Not at all what they show on their website. The return is sent, I guess will have to contact Citi Bank to get a refund if they refuse to process a refund.
The quality and ease of knitting with Lion Brand yarns gets better & better! I especially love knitting with their Heartland line. Their packaging & shipping are commendable and their website makes it easy to shop and purchase.
They managed to screw up the delivery address and although I contacted them right away(2-3 minutes). They said they had no way to change it or remedy it. The order was delivered to the wrong address and caused me a big headache trying to get it. I will never order from this company again.
According to the ad purchase 5 skeins for 12.00 and the reduction would come off at the checkout. Unfortunately it did not I contacted them immediately but they did not reply until the sale was over 24 hours later apologized to say the sale was over. They did nothing to resolve the issue. I feel they did nothing to assist me and I explained I would never purchase from them again. It hard to enjoy a yarn when you've had a bad experience
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Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
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