Review Time
I got the yarn that I ordered and I love the color selection and quality, but the processing time was LONG. I placed an order on Jan 4 and on the 9th I finally received an email saying there was a delay due to a high volume of orders. I appreciated the update but then went another 8 days with absolutely no communication and finally on the 17th received a shipping confirmation. Obviously from there any delay was not the fault of the company but just delays d/t weather, but the time from the order to shipping was two weeks! Go fulfill my order!!! They attributed it to a high volume of order but continued to run sales frequently which I’m sure just continued to increase the volume of orders. I was pretty unimpressed with the shipping time and will seriously consider just shopping in stores for yarn or choosing somewhere else from now on.
Please do not buy anything from this company. They are terrible! Zero customer service when they send the wrong item. They have no care in the world and never would send my items even though I tried to call ( no real number) and emailed them repeatedly. What a joke. I had to go to my CC company and dispute the charge
I love Lion Brand yarns. I just finished making the Polar Cuff Coat with Go for Fleece Sherpa Yarn and I LOVE IT! It is a darling sweater/coat and oh so comfy and warm made with the sherpa yarn. Looking forward to expanding my cold weather wardrobe with more fun projects.
I received someone else’s order and it took me well over a week to get ahold of someone at Lion to address it. That was two weeks ago and I have yet to receive any confirmation that it has been corrected. That’s almost $100 that I’ve lost and am yet to recoup.
Ordered 4 December now 18 December and no delivery. Emailed 3 times to customer support and not one reply. Paid nearly £90 for this product for Christmas and it looks like it's not going to arrive. Shocking service, shocking company. I wish I had never ordered from these clowns...
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Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
