Review Time
Lion Brand has been my "go to" for years. I especially like the many colors to choose from and all have been true to ads. Also, the variety of types of yarns make it especially easy to choose different weights for different projects. Love them all but can't knit fast enough!
I had an issue and Lion Brand Yarn not only resolved it, but did so immediately, totally and to my complete satisfaction. This is exactly why I shop with Lion Brand. For a small customer to clearly have such a huge company take customer service so seriously should tell anyone this is an excellent place for any purchases. This care meant a great deal to me and should to everyone!
I am not impressed that it took 10 days to receive my order. I had no updates on when it was going to be delivered. When it came the box was ripped on the sides and not taped at one end. When I opened the box I was surprised to see there was no internal packaging to protect the yarn which cost me a lot of money. So, the needles could have fallen out or someone could have put their hands in to take the yarn out which I think someone tried as the box was bulging wide at the seam when it came. The patterns at least downloaded as for the last order it did not and I had to email a couple of times to get it. I am a beginner so really do not want the fuss. Perhaps I will get the wool somewhere that can deliver sooner and package with more care. Also, some if us are complete beginners, do not change tutorial videos that do not follow the pattern because you decide to try something new!
On the 12th of April, I placed my first order with you. I paid for economy shipping, which was advertise as taking 3-9 business days. I am not very happy with the service I received.First, according to the emails and tracking reports that I have, it took Lion Brand 3 business days to pack my order. For a single skein of yarn, that seems excessive. I finally got a tracking report that said that USPS had received notification that a shipping label had been created. Then, according to the tracking information, USPS didn't receive that package for another several days. That also seems excessive. I realize that some of that delay could be on the part of USPS. Regardless who was at fault, that is inexcusable. If it is fully or partially the fault of USPS, Lion Brand should find another shipper. (BTW, I suspect the fault is Lion Brand's, because I buy from several companies which use USPS, and I've never seen that sort of delay.)My order finally arrived on the tenth business day, one day after the advertised delivery window.I will likely order one more time from you. But, if I encounter the same disregard for good customer service, it will be the last time.
Ordered a kit, changing a color to "Iris" described as "dusty purple." The yarn color Iris does not even imply purple - it's a pure grey. . . . . . Would think if called Iris and described as dusty purple it would have some purple hue in it - but no. I asked for a refund to ship the kit back since the color was NOT as described at all - e-mailed "Claire" who refused, and when asked to reconsider, never responded at all. By the way, try to find the phone number on their web site - it is hidden only to be found when jumping through numerous hoops - it is 877-412-9772. TERRIBLE customer service - last order to Lion Brand - will stick with Amazon, Walmart and others if I need Lion yarn. Buyer beware of the web Lion Brand yarn orders. . . . .
First of all, I have been making prayer shawls using 2 skeins of Homespun for the past 20 years. I was so disappointed that you have changed the yarn that used to be so soft and now is hard and shiny and slick. But I will maybe continue to order this because of the striping.Also so really disappointed that the 4 skeins that I ordered (2 of each) did not have matching lot #s.
i couldnot access the 'free' pattern -- something in the site was 'wonky' when they finally sent me one, i had already ordered the yarn, find it a bit too un giving... hard to manage, but the company finally did send me the pattern and i believe fixed the site
Claim your business profile now and gain access to all features and respond to customer reviews.
Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
m416gelblaster.com
lunaecraft.com
hattonsoflondon.com
thebamboowala.store
musicstore.com
theorderofdarkarts.com
gerrysfishing.com
image2emb.com
gocamp.com
peuterey.com
