Review Time
I would rate zero stars if I could. I sat in the waiting room for maybe an hr with six people in front of me. It then says I am next in line great, then I have been stuck as you are the next patient your visit will take place soon for 2 hrs. I had to cancel out of the appointment because it was stuck, don’t waste your time just go to urgent care.
I would give 0 stars. I waited 2 hours. I did get knocked off and had to start back from 5 to 11 in line. Fine. I wait another two hours, I am next in line. The doctor then "cancels my visit". CAMERON MCCOIN. Do not waste your time on waiting. This was for my son and will never use again.
I had an apt in may 2022 for my daughter. Was told I had to pay my copay up front which was only $5.90 so no biggie (I have the original invoice and my credit card statement). Wait time was ridiculously long and actual appointment was useless. Anyways it is now Dec 2022 and I got a random unauthorized charge on my credit card for $53.10 from them. I log into my account and they said they’re billing me due to only “partial payment” of the $59.00 (uh what??) owed for the appointment. 100% error on their end and fraudulent charges at that.
They take payment upfront and then when you need to meet with a provider it's over an hour wait. Then the portal logged me out when it was "my turn" and I couldn't access the video call. I have no idea if they've charged my card yet and they also store your credit card info so they can charge you in the future. There's no way to remove your credit card info from their portal.
I literally never leave reviews but after today I feel it’s my duty to warn other people. To say this platform is a nightmare would be the understatement of the year. I was dealing with them for over 4hrs from meeting with the dr to trying to wrap things up. Appt was a 45 min wait time with 2 patients ahead. Dr appt took 3 min. She gave instructions to “call” her back once we did a Covid test to rule that out. Did test, 20 min later try to call her but all you can do is request another appt and pay another $59. I wasn’t going to pay another fee when the dr told us to call back before she prescribed a medicine that wouldn’t work. You can not reach the dr again after the appt without paying another fee. Not even if it’s a followup question. I call customer service, wait an hr to talk to Michael who was so clueless. He repeated everything 10 times, made us verify info over and over and over. He made me get my husband out of a business meeting because Michael wouldn’t talk to me since the insurance is in my husband’s name EVEN THOUGH I just spent 30 min verifying all our personal information! Why didn’t he tell me before all that that he needed to speak to my husband. Get my husband on a 3 way call only to do the verifying ALL OVER AGAIN! Took another 30 min and then Michael says we need to call the Rx line and he can’t transfer me because his “lines are all tied up”. Huh?! So we call the Rx line and I’m not even kidding, I waited 1hr and 1 min. Total time on Rx line, 1hr 38min! My husband had to go after 25 min. Finally I get to someone who clearly doesn’t know what she’s doing either (Danielle) and she thinks I’m on hold but I’m not, I hear everything she’s relaying to the dr and to her supervisor. I heard her say she’s not trained to do any of this stuff lol Ummm ok? After another 20 min she says her supervisor says I need to call customer service to request a new visit with the dr! Are you kidding me?!! We just got off the phone with them and they sent us to Rx, waited an hr and now I’m being sent back to customer service? Then the dr isn’t showing up on the list of drs so I had to verify AGAIN all our info and they asked if I was using the correct platform! Yes I’m calling from the platform numbnuts. Finally I just decide to file a complaint and call it a day. In the end we got not help, paid $59 and got the run around for 4hrs. There’s no place to file a complaint yourself, customer service has to submit on their end lol sure ok, totally trusting they’ll do that. Right. Bottom line, don’t use this service when there are so many other services to use. I spent my entire morning going nowhere and still have an extremely sick child. Absolutely ridiculous and these people have their heads up their asses. Save your time, money and sanity and don’t use Live Health.
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