Review Time
LiveHealth Online violated HIPAA laws by emailing me my consultation notes that included my name, DOB, gender, provider notes and diagnosis on 1/1/2024. I’m considering a class action lawsuit against LiveHealth Online and Anthem Blue Cross and Blue Shield as well as their parent company.
charged me for a service i cancelled, agreed to give me a refund. emailed me off of a random email account that went into my spam so i didn’t see and they closed my case. after trying to reach out to them for 2 MONTHS i disputed on my card which gave no refund because of their shady terms. hate this place
I have used this service a hand full of times before over the last few years. I always spoke with a MD not a NP or PA. Usually I just need a antibiotic called in and I am finished, This person was horrible. Not listening to what I was telling her. Offering me a medication for something I didnt need. and then documented incorrectly in the summary notes. This time, there was no time saved.
Had a Saturday appointment for mastitis. I needed antibiotics and my OB wouldn’t be open until Tuesday (it was a holiday weekend). This provider would not prescribe antibiotics, and told me I should just call my OB instead. I explained they were closed until Tuesday and she said, “well they should have an emergency nurse on call.” I told her that an emergency nurse can’t prescribe medication which is why I made this appointment in the first place, and she again only recommended I call my OB. Complete waste of time and copay, I was not even given any medical advice. I will not use this service again; cvs minute clinic from now on!
Their billing practices lost me as a patient. My therapist was great but they cost me a lot of money I otherwise wouldn't have spent if they had been timely with their response to my inquiry over a dispute in my copayments. I received conflicting information from their reps and three months later and almost $500 later I was finally updated that they were incorrect and my copayments were much higher than originally discussed. Their billing and "support" are completely inaccessible and completely disinterested good faith business practices.
I get this service free from my college. The only thing we have to pay for is any missed appointments. I waited 3 weeks for an appointment, I was there and completely checked in 15 minutes early as per the instructions, the therapist canceled it 10 minutes after it was supposed to start with no explanation, and then Livehealth charged me $40 for the missed appointment.
I had made the appointment for an UTI and told the doctor my usual medication. The doctor prescribed a different medication, which says do not use if trouble urinating.....ummmm it's a UTI. Had a reaction to it. Cannot message them in anyway, or change my record unless I start the process for another appointment.
Waited several hours for the doctor to call me, which never happened. This is actually the second time I have paid but they end up canceling. Waste of time, this service needs to be shut down. I ended up taking my son to urgent care after waiting on these time wasting “doctors” to never call
1st and last time I will use this site! I am on a work trip, and needed immediate care. Saw something at work about this, and thought I would use it. I am in HR by the way. I paid more than if I went to immediate care for the convenience. Doctor Bidya Lohani-Sharma didn't listen, disregarded what I was saying, told me to return in 4 days if I still wasn't feeling well, prescribed me a recommendation for a medicine I had already put on the form I was allergic to, and had the audacity to claim I agreed to taking it which never happened. Not only was this a waste of money and time, but the Doctor lied on the report and recommended me taking something she knew I was allergic to. HORRIFYING experience that I will be sharing with the CEO of our organization to ensure employees aren't treated like this when they need help.
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