Review Time
Saw Dr. Cornell Calinescu for chest pain in December 2022. Had been to the ER a week prior and they'd reported no urgent issues.Dr. Calinescu spent less than 5 minutes on my case and told me to go to the ER again. Did not recommend further testing (which is what I wanted) or perform follow up.Charged me $40 for performing no medical care at all. Also, $40 is *more* than it would have cost to get a primary care visit and real medical care.Folks, please begin filing complaints with the Consumer Financial Protection Bureau. Your single complaint may or may not be addressed, but if enough of us do it, they will begin to investigate this company's practices.
Had online visit with Dr. Marc Shepard, who seemed irritated from the beginning-After explaining my issue (basically earache/ ear infection), he proceeded to say "I'm confused, I'm confused"-as if I what I was explaining to him was not what it seemed or impossible! Just seemed very unprofessional and uncaring! Would have rather seen another doc or actually drove to the urgent care!
I wish I could give them zero stars. My “doctor” today was VIVIEN TUCKER. I get a sinus infection EVERY NOVEMBER. It can usually go away on its own, but this weekend it started and hasn’t stopped. So I requested care. She began by basically telling me to be quiet, she would ask questions and if I felt anything needed to be added I would be able to do so at the end. None of her questions pertained to my symptoms. She basically proceeds to read me questions from a COVID questionnaire, and refused to let me speak. She didn’t even let me tell her I was just tested for COVID twice and it was negative both times. She essentially diagnosed me with COVID over the phone and implied I was being selfish and just wanted to see my family for thanksgiving while ignoring COVID symptoms. Again, was just tested negative. But I didn’t even have a chance to tell her that because she wouldn’t let me speak. I asked for an antibiotic and a steroid and she refused. I had to raise my voice and argue with this woman to get a Z PAC. After going to urgent care today, I was diagnosed with none other than….a sinus infection. Prescribed a steroid and stronger antibiotic. I called customer service to even find out her name because mysteriously Vivien never made ANY records of our visit today even though she wrote me a legal prescription……. Customer service was alarmed at the interaction and lack of documentation, but they took 15 minutes to even find her name. So I don’t think this company has their stuff together. Please go elsewhere for certified care from doctors who believe in medicine. Vivien Tucker…please find another profession. Diagnosing people over the phone with COVID who have previously tested negative in the last 48 hours and are showing a lack of symptoms is irresponsible, dangerous, and LAZY.
Horrible is the word for the day! I had a severe colon infection that require Antibiotics. The doctor was extremely rude and uncaring. She called me an nauseous medication and told me to go to the ER. My family doctor was finally available via Teladoc and prescribe me the antibiotics I needed. Will never use this site again even though it’s cheaper co-pay then my family doctor. Don’t waste your money
Booked an early morning intake appointment two weeks out, because that was the only time they had available that I was able to make. Six hours before the appointment, in the middle of the night, the provider canceled and scheduled it for five hours later, right in the middle of the work day. Which I can't make. If I could make that time, then I would have made it for that time. If I had cancelled the appointment in that same time frame, I would have been charged.
After almost 2 hours of waiting to see a doctor (despite the fact the computer said there was only 1 patient ahead of me) and calling customer support 3x because their computer system wasn't working, we finally arranged to skip the video and the doctor would call me. The doctor then told me she couldn't help me, I had to see a specialist. I explained I've dealt with 3 other family doctors for this minimal health issue over the past 7 years and they have never referred me to a specialist. She again told me I had to talk to a specialist (I later addressed it with my family doctor). I have tried using LiveHealth about 5 times in the past because my work insurance is much cheaper to use with them than an in person doctor. I'm not satisfied with any of my appointments. Multiple times their system had technical difficulties (such as not being able to process my insurance or let me login, despite the fact I had used their system in the past). They usually have repetitive things they make me fill out that should already be in their system. 1 of my appointments I needed a medication refilled and evidently their policy is they only give 1 refill, then you have to see your primary care doctor to get the rest of the year refilled - what's the point of having them refill it if I have to make another appointment with my primary care doctor. I also had an appointment where I spent a lot of time researching which doctor I wanted, I entered their waiting room which they then have you fill out all these questions (that you've already answered previously) and by the time I finished answering all the questions the doctor logged off and I had to start all over with choosing a new doctor (and AGAIN answering all the same questions). Another time I had chosen what doctor I wanted and was aware that I was about 3rd in line to see them, I entered the waiting room and answered all their questions, by the time I was done answering the questions I was like 7th in line to see this doctor. At least at my most recent appt they've shorted their questions. They previously also gave you the option to have an overview of your appointment sent to your primary care doctor, which I checked to have done - but it was never sent to my primary care doctor. I then called LiveHealth to ask it to be sent to my primary care doctor and they said they couldn't.
This service needs to vet the Drs they use. I have had 2 different Drs (I wanted to give them the benefit of the doubt) who stopped communicating with my pharmacy to refill prescriptions, when I try to call, no answer. Use at your own risk!
First there have been no doctors online for hours. Second the doctor would not treat my son for swollen tonsils stating strep can damage his kidney transplant and we need to go to the ER immediately. Call his kidney doctor who says absolutely not that just exposes him to more, and he would call in antibiotics. That it was ridiculous that the tele doc told him to go to the ER.
I had a need to get a new prescription (i.e. new provider repeat medication). I found this site from a Google Search, Paid partially using insurance, was put in a queue for about an hour, had a video call, with Dr, Prescription was sent immediately to pharmacy of my choosing.Likes: Speed from Google Search to having prescription, use of Insurance, prescription sent seamlessly to pharmacyRoom for improvement: (1) Waiting room experience ... missed expectations, changing Drs, (2) Trust in a funnel that changes URL
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