lolascupcakes.co.uk

4.7
4.7 Based on 1.2K reviews

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Average Rating

4.7

/
5

1.2K Reviews

5 Star
87%
4 Star
5%
3 Star
2%
2 Star
2%
1 Star
3%

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Review Time

Tilok B
Birthday cake was hard, dry and tasteless!

I appreciate the Free birthday cake offer every year but this time had a really bad experience. I visited Canary Wharf Canada Square and asked for a Cookies and Cream cake. Normally I get other flavours but this time those weren't available! There were 4 staffs all chatting between themselves and no one bothered to provide instructions about the cake. I took that home as usual and later while serving, found it really dry, hard, tasteless and very sugary! The evening plan went wrong as none of my friends could have the cake so I wasn't really happy about it. I've contacted Lola's customer service next day and explained everything; the agent Wesley told me that I had to keep the cake outside the fridge for 3 hours before serving so it wasn't their fault. I was really shocked as normally I've never done that with the other cakes I had from them. Also asked him that the staffs could even provide me this instruction but they all were busy chatting. He then just reported, apologized and avoided to offer me a replacement just because it was a Free cake and I didn't pay for it! The overall experience wasn't really that great what the company should really focus on!

2
Date of experience: Aug 05, 2025
Miya Adrien
Birthday Cake

Ordered a cake for my mum’s birthday party. She loved it. Everyone loved it. It was so delicious. Everyone was asking me where I got the cake from. People were surprised when I told them it’s was from Lola’s.

5
Date of experience: Aug 05, 2025
Theo Bessios
Excellent service

Excellent service. Received the items in a timely manner. One less thing to worry about on my girlfriends birthday! Thanks guys! Super job.

5
Date of experience: Aug 05, 2025
Tammy
Really good cake :)

Really good cake! Bought it for my partner’s birthday and we polished it in a day! It was the right amount of sweetness balanced with slightly tart berries

5
Date of experience: Aug 05, 2025
Anna
Great service and quality product

The cake was ready earlier than expected, pick up was very quick and they also showed me the cake at collection to make sure I was happy with it. Great service, thank you!

5
Date of experience: Aug 05, 2025
rielle
Great cake!

Great cake, very pretty and delicious thought it would be slightly bigger but minor inconvenience.

5
Date of experience: Aug 05, 2025
Sandy Vankirk
Why change the icing?!

I’ve always loved Lola’s Cupcakes. The quality is consistently high, and most of their cakes are genuinely delicious. I was excited to see a smaller version of the Tutti Frutti cake, which is a great idea. However, I was disappointed to find that the icing has been changed from cream cheese to buttercream. The new version is far too sweet and lacks the fresh, tangy balance the original had. It’s a real shame, as that cream cheese frosting used to perfectly complement the fruity flavours.

3
Date of experience: Aug 04, 2025
Marisa Robles
I ordered a cake for my daughter's 18th…

I ordered a cake for my daughter's 18th birthday and it was perfect. I was able to add a message on the cake for free, it was for 40 people and offered generous portions. Ordering and collection was very quick and easy and the cake was delicious. I received lots of complements and had a very happy birthday girl! Thank you Lola's.

5
Date of experience: Aug 04, 2025
Berrin
Most tasty cake

Most tasty cake, many thanks for cooking it for me and my friends. Thanks for prompt delivery ❤️👍🏻

5
Date of experience: Aug 04, 2025
Charleen
We brought the Frozen themed cake and…

We brought the Frozen themed cake and what a beautiful cake! Absolutely exceeded my expectations! Tasted amazing! Delivered to my door. No stress and my daughter absolutely loved it. I couldn’t recommend Lola’s enough! Thank you!!

5
Date of experience: Aug 04, 2025

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