Review Time
Do not buy from these people. They sent me a pasta maker instead of a Samsonite case. I rang for 20 minutes on a Friday night at closing time to get them to pick up the phone (probably by mistake). a man called marc made me lots of promises that I would get contacted the day after at 10am but nothing happened. Then he rang me back at lunchtime on Saturday and said that it was the courier to blame bla bla bla, he said i would get a new case first thing in the morning on Monday. All of this was lies. On Monday morning a woman called Emma offered me a refund, they had not been in touch with the courier and they had no intention of ever sending me the replacement if you ask me. Anyway I said ok, refund please. This was 8 days ago and heard nothing since and did not get my refund. I have an open case via Paypal but got no reply. Imagine, this was a case I needed in a hurry. Bought on Samsonite store on Amazon instead. They say it will take a week to get to my house but at least I actually think I will receive the merchandise!
Quick delivery. Also i couldn't initially find the free personalised luggage that came with the bag and when i contacted them they were helpful and said they would be happy to send me another one - i did find it in the end though.
Ordered a Samsonite C lite from this company. It arrived within 2 days! Which was useful as was needed for my holiday on 4th February. Good discount of 10% on my order. Kept me update on expected delivery. Great product! Super light case made packing easy. Strong and stylish. Free gifts of locks, luggage scales and a wallet! Will definitely use this company again!
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London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.
