Review Time
Initially, our experience with Loomloft was a good one. Syka was very personable and reassuring about the quality sofa we had chosen. Fast forward five weeks and our sofa is delivered. Don't be fooled by the 'white glove' delivery service. Ours was delivered in a dirty old van with two drivers who both had filthy hands (no gloves until I asked for them to be used), handling our brand new pale coloured sofa!
Sofa looks beautiful ... until you actually want to sit on it. Sofa seat cushions immediately start to flatten and back support cushions (I use the word 'support' very loosely) are useless. Put into the mix, also, that one of the sections of our sofa has been made so that it's a completely different height from the rest ...
Anyway after a visit from Loomlofts independent furniture specialist, who wanted to 'adjust' our unadjustable sofa feet to solve the problem, we told them to report the issue back to Loomloft. We are now eight months from the date we ordered the Adia corner sofa and snuggled sofa chair. Both items were collected and returned yesterday (this time by an excellent service and two very professional guys) and a full refund is on its way. The showroom is amazing and the staff extremely attentive, I've no doubt the café is amazing too, however the furniture quality (the Adia) is absolutely dreadful. Can I just say throughout this sorry episode, we have been fully supported by the customer service team. The one star award is purely down to the quality of the items we bought, the awful delivery service and the 'independant sofa specialist' who's comments were laughable. Be careful with your choices from this Company.
As to your response Loomloft, the technician wanted to adjust an unadjustable leg. We sent him packing after this ridiculous suggestion. He was told to report the issue to you and not waste our time. Here's a suggestion, get the quality right the first time. To your offer of a replacement, yes initially we thought it would be okay but the standard of the items you sold us was dreadful, therefore the replacement (being standardised as told by your own staff) would be the same.
Again steer clear of the Adia.
⭐️⭐️⭐️⭐️⭐️ A Beautiful Blend of Comfort and Style.We recently bought the Paloma Medium & Large Sofa from Loom Loft, and I couldn’t be happier with it. From the moment it arrived, it completely transformed the room. The design strikes the perfect balance between modern style and cosy comfort — it looks stunning, homely and welcoming 🙂The cushions are deep, supportive, and incredibly comfortable, making it just as good for lounging with a brew as it is for hosting friends and family. The build quality feels solid and well‑crafted, and the fabric has a lovely, soft texture that still seems durable enough for everyday use.It’s one of those pieces that instantly makes you feel at home. If you’re looking for a large, comfy sofa that looks fantastic and feels even better, the Paloma is a brilliant choice. Highly recommend!
Totally Excellent Company with quality products with different to the norm products. Visited the Batley Store [ Inside Batley Mills ] Originally purchased a side table and coffee table soon to return to buy a leather sofa and chair all excellent quality and served by incredibly helpful none pushy staff a fair wait for delivery but knew it was a quality suite not a mass produced one so expected the wait.The suite then delivered by 2 fantastic guys Ronaldo and Frank who were very polite, friendly and extremely proficient at their job Top Job lads.I cannot fault this company from start to finish will definitely use again A***** Thankyou.
Went into Loom Loft Lytham today to look at some rugs. The bald headed gentleman who I asked for help/advice was disinterested and borderline rude. Like he had already made his mind up we were wasting his time. Some feedback as to his manner with customers wouldn’t go amiss
Bought a table and chairs under a year ago, started to have strange issues with three of the four dining chairs, customer service couldn’t have been any better, Lewis was brilliant and immediately arranged for them all to be replaced, the team arrived with the new chairs and immediately identified the issue with the original chairs, in that they hadn’t been assembled correctly by the original delivery team. They took them away and brought in the new chairs and built them up, taking a lot of care of them and our home. The two gentlemen that came today are such good ambassadors for your company, they couldn’t have done more to resolve the issue and were very apologetic, even though it wasn’t their fault. They only left once we confirmed we were happy with the new chairs (they feel Totally different in how they swivel and now feel very sturdy and we are very happy). We shop at the Clitheroe branch and also the Lytham branch often and we couldn’t recommend them any higher. Thank you for taking such good care of your customers and making us feel like we matter.
I bought the large Marsden sofa with chaise at the Astley Bridge store. I was helped by Lynn who is very pleasant, helpful and knowledgeable. My family came with me and we really enjoyed looking round this lovely store and will definitely be back.The sofa has now been delivered and looks beautiful. The delivery men were very pleasant and efficient.
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Loom Loft – The Furniture and Interiors emporium located at the heart of Lancashire’s stunning Ribble Valley, with views across to Pendle Hill and its beautiful surroundings.
Our new store is brought to you with passion by a family and team that have a strong Lancashire heritage and ties to its industrious years of weaving mills; so it’s important that we support our local community. We’ve accomplished this by sourcing, and offering you, a wide range of luxurious furniture and accessories from Lancashire (in fact we ensure that over 50% of our collection supports Lancashire’s own manufacturers and suppliers), which is complemented by a smaller number of fabulous items sourced from outside the Red Rose county’s borders.
Whether you’re sprucing up your home with a new style, or stamping a mark on your first home, we have an extraordinary selection of contemporary, traditional & bespoke furniture for you to choose from; such as sumptuous sofas, Italian leathers, dining sets, beds, art, rugs, cushions, candles, reed diffusers, home accessories – including clocks, objet d’art, statues, and the occasional quirky ornament (sure to be a talking piece in your home!).
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