Review Time
I have had an amazing customer experience with love holidays, their customer service is beyond 5 stars, they are so helpful and kind and anything I needed amending or any questions I asked they went above and beyond to help. Words are not enough, truly, thank you Love Holidays
I rarely leave reviews, but my experience with Loveholidays has been so unacceptable that I feel obliged to warn others.I booked a trip to Budapest and the airline changed the flightime to one that does not work for us. I’ve spent weeks trying to resolve what should be a simple issue, but Loveholidays’ customer service has been utterly chaotic.I’ve raised multiple tickets, only to have them closed without answers. I’ve been told to contact the airline directly (who, of course, say Loveholidays must handle it), then told to open new tickets for the same issue. Every reply comes from a different person who clearly hasn’t read the previous messages. I’ve even been promised a management call within 24 hours that never happened.At this stage, I’ve lost all confidence in Loveholidays’ ability to manage even basic booking amendments. If anything goes wrong with your trip, be prepared to fight for weeks to get help — or none at all.In short: the prices may look appealing, but the stress, wasted time, and lack of support are absolutely not worth it.
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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