Review Time
A customer service agent assisted me in getting my shipping label correct. Working with them allowed me to understand the best way to set up the label to avoid issues. They were friendly and took the time to ensure everything was done correctly. Thank you!
The person who assisted me was very calming when I was upset and unsure about using the service. They guided me through everything with a caring voice, offering several choices without rushing me. I will use this service again due to such excellent and prompt customer support.
Alex was wonderful and thorough in explaining what could and could not go into the suitcases and how detailed we needed to be on the inventory sheets. I have a few suggestions to improve clarity on your website regarding prohibited items for international shipping. I appreciate the chance to provide feedback, and thank you, Alex, for your helpful clarifications.
My experience with the representative was entirely positive. I had many complex issues that were resolved efficiently. They were knowledgeable and a great listener, understanding everything I discussed. They excelled in handling frustrated customers with a calm demeanor. They went above and beyond to rectify a point of contention, providing absolutely excellent customer service.
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