Review Time
Goods were not delivered. Complaints were not addressed appropriately. Despite their failure to deliver, a refund has not been issued after three months. The company is not adhering to consumer laws by withholding refunds. This feels like theft.
The camera took two weeks to arrive, and the quality was disappointing. I returned it using their 'hassle-free returns policy.' The return address was in another country, and I was instructed to send it via recorded delivery, which cost me £14. Although a full refund was promised, £40 was deducted for 'customs' upon receiving it. I raised a dispute, but was informed that the case was closed.
The camera took two weeks to arrive and was of very poor quality. I returned it using their 'hassle-free returns policy.' The return address was in another country, and I was told it needed to be sent via recorded delivery, costing £14. Although a full refund was promised, I received £40 less due to 'customs' fees. I disputed this but was told the case was closed.
Terrible, do not buy from this company. I received a heater that cost £70, and it did not work at all. I had to pay £15 to return it to another country, only to be offered a £48 refund. This is an abuse of consumer rights, with poor quality products and misleading sales. Please avoid them! I've lost money and had to purchase another heater from a local store. Awful company.
I placed an order that didn't arrive in time for a gift. I contacted the company, and a refund was issued after I submitted the required form. The process was straightforward and stress-free. I would recommend this company; I didn't test the product, but the customer service was commendable.
I had a positive customer service experience with this company. Unfortunately, the item I bought was broken, but they promptly refunded the full amount and were very kind and easy to communicate with. I will certainly shop with them again.
I cannot emphasize enough, avoid this company. The product received was completely different from what was advertised. Many others have faced the same issue. Only after intervention from the payment provider did I receive a full refund. Returns are at your own expense, and they will dispute your claims in emails. They are scamming customers and hiding negative reviews.
My experience with this company was outstanding from purchase to receiving a refund. The item arrived quickly, and when I decided I no longer needed it, they responded promptly to my email. I was refunded even before returning the item. Thank you for all your assistance.
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