Name: lumenvira.com
Telephone: 000000000
Rating: 3.6

Ultan Clark Guest

Fantastic product

Fantastic product, I purchased the self cleaning water bottle as a gift for my wife. She loves it , great quality I have decided to get myself one.

Date of experience: Dec 13, 2024

Dobie Taylor Guest

1 year ago

Customer service

I had to use customer service and found them so efficient. For this alone I would recommend this company

Date of experience: Nov 25, 2024

Morgan Parker Guest

1 year ago

Bought an air heater

Bought an air heater. Description said it had a timer. It didn't. The heater works well enough but although the timer is not vital it would have been liked.

Date of experience: Nov 23, 2024

Ultan P. Guest

1 year ago

Terrible customer service. Update I have contacted Royal Mail Customer Services, who stated that a

Where to start… Just keep clear of this company. I ordered a head torch as a birthday gift. It failed to arrive . I contacted the company and they advised it had been posted and gave me a tracking number, I checked the number and it showed the item had not been handed over to Royal Mail . I checked a few days later, same update. I contacted the company and was informed it would be with me in 2 days . 3 days later I contacted the company again they blamed Royal Mail. I was told to give it a couple of days as Royal Mails tracking services had problems and the item was in the post.I then asked for a refund as the item had missed the date for the birthday present. They refused stating the item was in the post and I could return it once received for a refund. But was assured it would be with me in 1 or 2 days. I waited 3 days contacted them again as the Royal Mail tracking services and trace showed the company had not yet posted the item. I contacted the company today and was informed they are awaiting a reply from Royal Mail . They stated they will not issue a refund until they hear back from Royal Mail. I have myself contacted Royal Mail who stated to date the company have listed the item on track and trace but have NOT posted it. PLEASE STAY CLEAR OF THIS COMPANY. They are still refusing a refund. I will update this post once resolved.I eventually was fully refunded. I’ll never buy from them again.

Date of experience: Nov 22, 2024

CP97 Guest

1 year ago

Cannot fault anything...

Cannot fault anything.... Easy purchase,kept updated,could easily follow tracking...and the head torch is excellent

Date of experience: Nov 22, 2024

Petrina Howard Guest

1 year ago

Wrong Purchase

This company is first class in its dealings with clientsI had an issue with a purchase which was my fault not theirs.Carolina was exceptionally helpful in resolving the issue which was resolved within 24 hours.5 star service and thank you.

Date of experience: Nov 22, 2024

Anatole_Killer18 Guest

1 year ago

Great company

Great company got my refund for my video doorbell camera without any problems.Very quick and efficient.Many thanks to Carolina Garcia at Lumenvira for all her help

Date of experience: Nov 20, 2024

Sylvie Smith Guest

1 year ago

Steer clear

Steer clear, taken my money and the goods haven't arrived after 3 weeks. Emailed 4 times to their customer support line with no answer.

Date of experience: Nov 15, 2024

Jazuca Guest

1 year ago

Impressive service and quick issue resolution

Although the original package from Luminvira went missing in transit, they remedied the problem quickly and without a lot of bureaucracy. The internet booster works well.

Date of experience: Nov 12, 2024

Dallas Taylor Guest

1 year ago

Fantastic customer service

Product came quickly and well-packed. However, it didn't match my needs. Customer service soon sorted the matter out and everything resolved within 24 hours of me contacting them! Can't ask for more.