Review Time
very poor quality product, lens came out the same day i recieved the order . i tried to return but couldnt return it. they promise you guaranteed return but once you try to return it, they stop responding. you can only talk to AI chatbot, no real human.
Placed order and paid for 3 for 2 on 10/08/2025. Received acknowledgement same day on 10/08/2025 and then that order had been shipped from Denmark to UK via PostNord/Royal Mail. According to Royal Mail tracking order arrived Heathrow on 14/10/2025. Since then no delivery and no change in Royal Mail tracking. So that’s 0/5 for Royal Mail. Regarding Luxreaders I can’t say anything about the product, I’ve never seen it! I’ve been in regular contact with Luxreaders for last 4 weeks or so asking for my money back. I have corresponded with someone or something called: Aleksander. Aleksander claims to be human but I believe it to be a machine which responds with the same message and in spite of claiming otherwise nothing happens. It talks about company policies which are not provided on any website or made known before an order is accepted and payment taken. For their post order acceptance behaviour and performance I give Luxreaders 0/5. If either or both the order and my payment ever arrives with me I will provide a rating for the product but that will not change any of the above.
I am a regular customer of Luxreaders. I have always had great experience with their products and as they are so reasonably priced I have been brave enough to give different styles a try. They deliver to the UK in a few days and I am so happy to use them.
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Luxreaders is a Danish company with roots in Copenhagen. The company is founded with the ambition to digitize the purchase of reading glasses and end up with the notion that reading glasses is a necessary evil that must be boringly designed and poor in quality. Therefore, we have done our utmost to produce some reading glasses, where both design and quality are top notch while they are still affordable.
We’ve many years of experience from the optical industry and have therefore closely monitored how the market for reading glasses is largely driven by gas stations, supermarkets and the like. These businesses focus to a large extent on low prices, high margins and preferably a high frequency of repurchases when customers' vision has to be corrected. The result is bad and ugly reading glasses in poor quality. We want to change that!
We have a large range of stylish prescription glasses for men and women. 1 pair for £3 and 3 pairs for £59 with shipping included. Buy it no29See more
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