Name: lycamobile.at
Telephone: 000000000
Rating: 3.7

Mavis Guest

No support. No Professionality.

I paid for a bundle On June 24th and I received a confirmation SMS from Lyca but I did not receive the bundle as usual.I complained five times and sent my evidence but they did nothing.Do not bother with this company! There is no solution except to create groups on Facebook, WhatsApp and others to gather people hurt by Lyca and take the necessary actions to recover the money from the company and push it to create a professional system and prevent it from hurting people.

Date of experience: Sep 10, 2024

Cemauri32 Guest

1 year ago

The worse network provider i ever had…

The worse network provider i ever had ...i can't understand how you are running a business with a useless service like you have ...unreal scumbags ..

Date of experience: Aug 23, 2024

Stuart J. Guest

1 year ago

The customer service representative

The customer service representative, JC, demonstrated exceptional customer service skills and assisted in resolving my issue effectively.

Date of experience: Jul 29, 2024

Maddox Guest

1 year ago

Ayman Ben Dahan

Hallo i want to say that this Guy Ayman Ben Dahan is the very good person who that help me very much bei LycamobileGod Bless youBest Regards Nour Eddine.

Date of experience: Jul 03, 2024

teptrisc313 Guest

2 years ago

The luck of the draw

The first person I spoke to was less than helpful. I would have given him one star. When I called back, Miss Romero was so GREAT, she made up for her colleague's incompetence and brought the total back to five stars. THANKS FOR ALL YOUR HELP!!!

Date of experience: Feb 20, 2024

Yara E. Guest

2 years ago

Very nice customer service.

Date of experience: Feb 19, 2024

Martina Powell Guest

2 years ago

I had a great experience with the…

I had a great experience with the customer service handled by a staff member called Zanzan with ID Nr. 30135. She handled my request with absolute professionalism. I was switching from a physical sim to an eSim. Thank you Zanzan.

Date of experience: Jan 23, 2024

April Morris Guest

2 years ago

The operator ROMERO - professional problem solver.

The professional and kind attitude of the operator ROMERO.All went smooth in solving my problem with a lost SIM card.Many thanks!Cheers, Horia Morariu.

Date of experience: Jan 10, 2024

Martina Cook Guest

2 years ago

Great customer service!

Ms. Romeo was courteous and helpful with my query.Kudos!

Date of experience: Jan 10, 2024

Aidin Bell Guest

2 years ago

Appreciation for Outstanding Customer Service

I wanted to express my appreciation for the exceptional service I have received from your entire customer service team.Despite facing challenges in receiving my SIM card for nearly a month and awaiting a refund for almost 20 days, every member of your team has demonstrated an impressive level of helpfulness and solution-oriented approach.Today, when I reached out to discuss my concerns, I was assisted by Ms. Romero (ID No. 38243), who, like the rest of your team, exhibited great attentiveness. She provided thorough and satisfactory answers to all my queries and assured me that she would personally follow up on my request.I believe that such dedication and professionalism deserve acknowledgment. It is evident that your customer service team is committed to resolving customer issues promptly and effectively. I trust that, with the efforts of your team, my refund will be processed at the earliest convenience. :)I kindly request that you ensure this feedback reaches all the members of your customer service team. It is crucial for them to know that their hard work and dedication are recognized and appreciated by your customers.Thank you once again for your exceptional service. I look forward to a swift resolution to my concern.