Review Time
I bought a bundle with a new eSIM in November 2023. Initially everything went well: activation was fine, but the bundle never arrived. Since then I have contacted customer service regularly to firstly get the bundle, then when a couple of months had passed to get a refund. It's now 6 months and no progress. Now I'm being told that becuase the SIM hasn't been used for 120 days it has been deactivated and no refund can be given!!!!!
Unfortunately I must cancel my previous comment because I've never received the promised compensation of 20gb, called everyday since 2 weeks the customer service and they say you will get it in the next 2 hours even the superviser playing same game, anyway useless service and company. Really disappointing. Ref. 98210483
EU roaming doesn't work. I've been to Germany, Austria and Italy this year and the EU roaming hasn't worked in any of these countries. Customer service is absolutely non existent/incompetent. I'd stay away from them. Phone calls go straight to voicemail instead of the phone ringing. My Two Factor authentication codes wouldn't come promptly so sometimes, I couldn't log in. Basically, I was paying for a service that I wasn't receiving.
My experience was great today thanks to Kim (ID number 30174), who was efficient and helpful. Quick to repond, they seamlessly resolved my issue and were always courteous and clear. I appreciate their professionalism and friendly manner and I am content with the resolution.
25 July 2023. Lycamobile numbers has no service. Also my friends told me, it doesn't work, they didn't have network too.Besides that, I paid for lyca globe plus, however when I tried to call abroad, it doesn't work. I called customer service 4 days ago, they told me, they gonna solve and it will be solved 24 hours. And I tried, But again it doesn't work. I called again, they said the same and now it is not working. I asked why I have to pay more and you don't give the service which I need. They just said apologise and didn't solve the issues.Besides that, last days Internet speed was really bad. I also mentioned it while calling, they didn't solve it too.Thank you lycamobile for the worst worst worst and worst service you have given. I decided to change provider as soon as possible.I don't recommend anyone to use lycamobile. NO LYCAMOBILE ANYMORE!4 August 2023Finally I got time to write a response. Dear Albert, thank you for your reply but the person who paid for Lyca Globe Plus could call Turkey. You can check it at lycamobile.it, there is countries GRUPPO 2, and you can easily see that. In any case my case and issue HAS NOT BEEN solved with any of these reviews.8 August 2023Dear Lycamobile I have seen your email and for Turkey It is written you can call mobile and landline numbers. And generally I was paying for this bundle, because 2 months ago, I was calling Turkey so easily.Now what's the reason?
I need to tell you that the person with name Kim and number 30174 helped me a lot, I tryed to understand international conditions of using and read a lot of information during 3 days and got nothing, and then I asked this question to the chat service and Kim explain everything like a genius! Good luck!
Claim your business profile now and gain access to all features and respond to customer reviews.
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
