Review Time
The worse customer service i've had, waited half an hour in the call for customer assistant, was requested to grab some documentation, i asked for them to give me a minute, couldn't even wait half an minute before hanging up. Professionalism of this company is awful. just straight up awful.
The onboarding process is painful and requires 30-60 minutes.After, the portability of the number happened two days later so that I paid this mont to two operators.Now they deactivated my old SIM but on the new one I can't make or receive phone calls.Call center says that the system is down and they can't helpEmail support never replied
I bought a Esim but got trouble activating and I would use for 2 days in Italy. Since they took 24 hours to answer and would be more 24 for me to have it reviewed again it I did not have any chance of using it and lost my money. In Portugal it was really fast and great service but Italy is bad.Edit: Sailendran Balasubramanian got in touch really fast and solved the problema right away. I've received a full refund! Thank you!
Paid my money. Went through all of the registration process. Said they'd activate my sim in 24 hours. Never heard from them again. Contacted help line, they said they couldn't help (lol) and told me to send an email to some random address. Guess what? Never heard back.
I moved my Italian number from a different operator to Lyca eSIM. Then I changed my phone and I deleted the eSIM from the old phone to install on the new but then I learned once you delete it you cannot install it again and need to order a new eSIM. But the thing is you cannot just pay and get a new eSIM for your number. You need to buy a new number now, then ask for them to sim swap, so they will recover your old number back into the new eSIM you purchased. I live in a small Italian city, where there is no official Lyca mobile store, and the small partner shop do not help me with that. I emailed to Lyca support, after 1 month of conversation (every message gets reply after 2 days) they said they forwarded to the related department, yet it's been ~1-2 months I'm still waiting for my old number to be recovered. It's frustrating and they never answer my emails nor help me with that. STAY AWAY FROM LYCA MOBILE FOR ALL COST
I reached the customer support and talked with Kim, who guided me through the steps of swapping my current eSIM to a new physical one due to an incident with my smartphone. The instruction were clear and now I have to take care to reach a shop, order a new sim and perform a "portability" of the old number on it providing the details of my previous eSIM order. While not the most automated way, I appreciated the possibility to perform the task both in shop and online reaching the Customer Service, even if it would take a little longer.
Claim your business profile now and gain access to all features and respond to customer reviews.
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
