Review Time
Do not trust their responses to any complaints. They are dishonest and will pretend to want to resolve issues while doing everything possible to avoid helping you. The CEO and every employee in the company should feel ashamed for deceiving and stealing from so many people. Avoid this company. To the person from Lyca who pretends to care about solving customer issues: I hope you face consequences for your deceit.UPDATEDO NOT BE DECEIVED by their response. They have known for weeks that my QR code is inactive and will never be reactivated. Their only solution is for me to pay again for a plan I already purchased but was never able to use, and for which I never received a refund. They are professional liars and thieves. I am already in the process of suing them. If you are interested in joining this lawsuit, please create a new post shaming Lyca and leave a way for me to contact you.
Horrible experience. STAY AWAY! The €6.99 is pretty much a scam because you can never activate the SIM card through their verification process. You have to take a video of yourself and upload personal documentation, but it never goes through despite trying it on many different devices and with different Wifi networks too. So you spend the money to get what seems like a good deal (150GB), but you can’t actually ever use it. You get a non working SIM card that can never be activated. Very very poor and frustrating experience, save yourself the time and money and get one elsewhere please.
I bought an ESIM but despite many attempts to register it, the website is simply not working properly. Reached out to customer service via chat, but they were absolutely useless and rude, they kept sending “are you still here?” message without answering my questions and eventually the agent Mounir asked me what I want and ended the chat immediately.
I ran out of Gb so I went to a local shop for additional access. Lycamobile had a good deal. SoI went to shop here in Ciampino IT. First disappointment setting up cost where 10 euro on top of the advertised costs.Had to insert the sim card myself but no access. After calling the Italian helpdesk I found out the additional settings were necessary. But still no internet access. By mistake I was connected with the danish helpdesk. Helpfull lady told me that I also need to add a username and password. Finally it worked. However after two days it stopped without any notice. Called the helpdesk again to find out the registration was not completed. ID and fiscal number were missing, although the shop did upload them.Now i am waiting after numerous phone calls with the Italian helpdesk who are poorly trained, speak terrible english and have no access to any tools what so ever to unblock the internet access!!!Never again
Lyca actually got back to me and told me that I had to register the new sim I received in the mail at a store, contrary to their website which says you can activate online in just 2 mins (which of course you can't because it won't accept your photo ID) The reason I ordered a sim to be delivered by post is that I have mobility problems and there are no stores within easy reach for me. Try another telco as Lyca are only interested in their bottom line and lie through their website and brochures. Also read the other reviews and I don't think you will be impressed.
I bought totaly 2 pink Italy packages pay as go, when I arrive Italy it joins Lycamobile but no roaming, can’t text or sms, totaly useless. Sent an email 3 times, no response, for 4 days holiday its useless, customer care not sending any response, I used Lyca at Denmark it was perfect, but Lyca Italy totally scam.
Claim your business profile now and gain access to all features and respond to customer reviews.
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
beenverified.com
belovedgift.com
cambridgefibre.uk
truconnect.com
networksolutions.com
sony.com.my
rebrandly.com
stape.io
galaxy.ai
selectelwireless.com
