Review Time
I was asked to review a product I have yet to receive. I ordered a lamp with a promise of next-day delivery, but after two days without any updates, I reached out to check its status. I learned that the item was never in stock, yet my payment was still processed. While I understand this may be within legal bounds, it feels quite unfair. If I were to sell a luxury item and take someone's money without delivering, I would face serious consequences. I have no idea when or if I will receive the lamp, so I can't comment on its quality. However, I can certainly express my dissatisfaction with the company's service.
The down-lights meet my expectations, offering great quality and straightforward installation. However, the delivery experience was frustrating, with multiple missed appointments, and what was promised as "next day delivery" ended up taking three days.
I'm being asked to review a product I still haven't received. I ordered a lamp with a promise of next-day delivery, but two days later, I was informed it wasn't actually in stock. Despite this, my payment was processed. It's surprising how this practice is legal. If I sold a car and took someone's money without delivering, I would face serious repercussions. I have no idea when I will receive the lamp, so I cannot comment on its quality, but my experience with the company has been disappointing.
The invoice I received didn't match the charged amount. I emailed for a corrected invoice and received an automated reply stating they would respond within two working days. As of now, it's 7 PM, so we'll see if they follow through. The initial products seem to be of good quality, as this is a trade purchase for me as a new customer.
I just spent half an hour on the phone with a representative, ordering numerous products. She was incredibly patient, knowledgeable, and friendly. It was a delightful experience, and I ended up with beautiful products I might not have chosen otherwise. More representatives like her would be fantastic!
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Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.
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