mailbox.org

3.5
3.5 Based on 21 reviews

mailbox is the secure and flexible email and communication platform that protects you and your data. We provide digital independence from Germany for the world. Our mailbox Suite encompasses email, calendar, contacts, office, video conferencing and drive ...

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Average Rating

3.5

/
5

21 Reviews

5 Star
52%
4 Star
10%
3 Star
0%
2 Star
10%
1 Star
29%

All Reviews

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Review Time

Peter Butler
A Cautionary Note for Potential Users

I'm sharing this to warn anyone considering this email service as their primary choice. I'm unable to access my main account due to a malfunctioning 2FA device, and the service is not providing adequate solutions. 1. The SMS Recovery Feature is Non-Functional: My recovery number is registered, yet the system refuses to send me the code. It's a frustrating dead end. 2. Support Dilemma: You can’t post in the official support forum without logging in, nor can you submit a ticket if you’re locked out. Essentially, you're left without help. 3. Poor Response Times: After some searching, I found their helpdesk email, but the automated reply informed me that due to being busy with a system relaunch, I might have to wait TWO WEEKS for a response. I rely on my account for banking and personal security, and being told to wait 14 days is unacceptable. This is a PAID service that claims to offer security, yet their recovery system is severely broken. If any staff members are reading this, my ticket has been open since Friday. In summary: If you lose your 2FA device, this service will effectively hold your data hostage for weeks while support tries to catch up. Consider alternatives.

1
Date of experience: Jan 24, 2026
Molly Harris
Warning: Serious Issues with Account Recovery

I'm sharing this as a caution for anyone thinking about using this service for their main email. I'm currently locked out of my primary account due to a failed 2FA device, and the service is failing to provide any viable solutions. 1. The SMS Recovery is malfunctioning: I have a recovery number, yet the system refuses to send the code. It's a frustrating dead end. 2. The Support Dilemma: You can't post in the support forum without logging in, and you can't open a ticket without access. If you're locked out, you're essentially left without help. 3. Terrible Response Times: I found their helpdesk email, but the automated response indicated that due to being busy with a system relaunch, I might have to wait TWO WEEKS for a reply. I need my account for banking and personal security, and being told to wait 14 days is unacceptable. This is a PAID service claiming to provide security, but their recovery system is fundamentally broken. If any staff are reading this, my ticket has been open since Friday. In short: If you lose your 2FA device, this service will effectively hold your data hostage for weeks while support tries to catch up. Consider alternatives.

1
Date of experience: Jan 20, 2026
Hank F.
Quick and Supportive Assistance

The support received was quick and very helpful. I highly recommend this service.

5
Date of experience: Jan 13, 2026
Phineas C.
Professional and User-Friendly

This service is professional and easy to use. The pricing is reasonable and the service provided is commendable. It includes a user-friendly webmail interface for desktop, and it integrates seamlessly with IMAP-compatible clients like the Thunderbird Android App.

5
Date of experience: Jan 12, 2026
Ember
Email Aliases Fail to Function

Email aliases do not work at all. You can add an alias within their system, but you won't be able to send or receive emails with that alias. If you're seeking a service to use your custom domains, this is not the right choice. They claim to support using your own domains for email, but this is simply not true.

1
Date of experience: Dec 26, 2025
Bramwell Turner
Reliable Email Provider with Open Protocols

This email provider uses open protocols, allowing custom email domains in both standard and premium packages. It also supports address book and calendar features via WebDAV, which is compatible with Android phones. The web interface is user-friendly, and they operate on Linux servers. PGP email encryption is also supported. I've been using it for a few months and am very satisfied.

5
Date of experience: Dec 13, 2025
Prompt and Accurate Responses

I appreciate the kind, prompt, and accurate response from the support team.

5
Date of experience: Nov 18, 2025
Shelley Foster
Excellent Packaging and Service

The service provided was excellent. The packing of an antique clock was done impeccably, and there was no damage at all. Very good experience.

5
Date of experience: Nov 05, 2025
Isaac Cooper
Account Deleted After Payment Deadline

I received a reminder for an upcoming payment. I paid, but unfortunately, my account had already been deleted one month after the due date. They should have allowed more time before deleting everything.

1
Date of experience: Oct 15, 2025
Billy R.
Excellent Service, Language Preference Issue

The service is excellent, along with the pricing. The only downside is that the default language is German instead of English, both on the homepage and in support tickets.

4
Date of experience: Oct 07, 2025

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Business Details

  • mailbox is the secure and flexible email and communication platform that protects you and your data. We provide digital independence from Germany for the world. Our mailbox Suite encompasses email, calendar, contacts, office, video conferencing and drive in one intuitive solution – everything from a single source, with no compromise on data protection and security.

    As a European provider, we completely avoid advertising, tracking and sharing personal data. Your data is stored exclusively in German data centres.

    mailbox serves private individuals, businesses, public and educational institutions and resellers who value security, privacy and data protection.

    We're part of the Heinlein Group, which has been the expert in free and secure communication for over 30 years.See more

  • email helpdesk@mailbox.org
  • language https://mailbox.org

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