Review Time
I'm sharing this to warn anyone considering this email service as their primary choice. I'm unable to access my main account due to a malfunctioning 2FA device, and the service is not providing adequate solutions. 1. The SMS Recovery Feature is Non-Functional: My recovery number is registered, yet the system refuses to send me the code. It's a frustrating dead end. 2. Support Dilemma: You can’t post in the official support forum without logging in, nor can you submit a ticket if you’re locked out. Essentially, you're left without help. 3. Poor Response Times: After some searching, I found their helpdesk email, but the automated reply informed me that due to being busy with a system relaunch, I might have to wait TWO WEEKS for a response. I rely on my account for banking and personal security, and being told to wait 14 days is unacceptable. This is a PAID service that claims to offer security, yet their recovery system is severely broken. If any staff members are reading this, my ticket has been open since Friday. In summary: If you lose your 2FA device, this service will effectively hold your data hostage for weeks while support tries to catch up. Consider alternatives.
I'm sharing this as a caution for anyone thinking about using this service for their main email. I'm currently locked out of my primary account due to a failed 2FA device, and the service is failing to provide any viable solutions. 1. The SMS Recovery is malfunctioning: I have a recovery number, yet the system refuses to send the code. It's a frustrating dead end. 2. The Support Dilemma: You can't post in the support forum without logging in, and you can't open a ticket without access. If you're locked out, you're essentially left without help. 3. Terrible Response Times: I found their helpdesk email, but the automated response indicated that due to being busy with a system relaunch, I might have to wait TWO WEEKS for a reply. I need my account for banking and personal security, and being told to wait 14 days is unacceptable. This is a PAID service claiming to provide security, but their recovery system is fundamentally broken. If any staff are reading this, my ticket has been open since Friday. In short: If you lose your 2FA device, this service will effectively hold your data hostage for weeks while support tries to catch up. Consider alternatives.
This service is professional and easy to use. The pricing is reasonable and the service provided is commendable. It includes a user-friendly webmail interface for desktop, and it integrates seamlessly with IMAP-compatible clients like the Thunderbird Android App.
Email aliases do not work at all. You can add an alias within their system, but you won't be able to send or receive emails with that alias. If you're seeking a service to use your custom domains, this is not the right choice. They claim to support using your own domains for email, but this is simply not true.
This email provider uses open protocols, allowing custom email domains in both standard and premium packages. It also supports address book and calendar features via WebDAV, which is compatible with Android phones. The web interface is user-friendly, and they operate on Linux servers. PGP email encryption is also supported. I've been using it for a few months and am very satisfied.
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mailbox is the secure and flexible email and communication platform that protects you and your data. We provide digital independence from Germany for the world. Our mailbox Suite encompasses email, calendar, contacts, office, video conferencing and drive in one intuitive solution – everything from a single source, with no compromise on data protection and security.
As a European provider, we completely avoid advertising, tracking and sharing personal data. Your data is stored exclusively in German data centres.
mailbox serves private individuals, businesses, public and educational institutions and resellers who value security, privacy and data protection.
We're part of the Heinlein Group, which has been the expert in free and secure communication for over 30 years.See more
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