Review Time
I sent the sales team an email and a call before I pulled the trigger on purchasing my new PC. They were extremely helpful while helping me navigate what my options were for payment. They were quick to get answers for me whenever I had questions even after the new PC arrived. 10/10 customer service 10/10 build quality on the new preconfigured computer.
I sent the sales team an email and a call before I pulled the trigger on purchasing my new PC. They were extremely helpful while helping me navigate what my options were for payment. They were quick to get answers for me whenever I had questions even after the new PC arrived. 10/10 customer service 10/10 build quality on the new preconfigured computer.
I’ve purchased multiple systems from MAINGEAR, and they have consistently provided a great experience. Shipping has always been fast, packaging has been excellent, and their team replies to emails promptly. Their customer service is truly best in class, and as long as they continue to operate this way, they’ll keep my business.
2020, that was the year that I decided that building PC's for myself was no longer something I really wanted to do but did I need a new one, heck yes I did. After several weeks of looking at local and external vendors, I finally picked Maingear. The reasons were many but thats not really what this review is about. It's bout customer service in a world where customer service generally sucks and these fine folks did not suck. In fact, since my first convo with them, they've answered question after question, helped me when RAM died(2 years later) and recently(5 years later) helped me figure out why upgrading wasn't working to Win 11. Literally 5 years after I purchased their product, they're still helping. I definitely didn't buy an extended warranty but they're still answering emails and genuinely helping more than the helpdesk at work does. Yes, do I wish they were Canadian, and that they were local so I could send them timmies as a thank you but they're the nicest folks to work with and I sincerely thank them for continuing to work with me and making my life as a consumer easier. Their products are great, the sales guy was great, the product has been great and thankfully the service has been par none, which in other words, great. Thanks MainGear!
From start to finish, my experience with MAINGEAR has been outstanding. What immediately sets them apart is their customer support. Every interaction felt personal, knowledgeable, and genuinely focused on making sure I ended up with the right system. Questions were answered clearly, follow-ups were timely, and there was never any pressure or upselling.The build quality is exactly what you would expect from a premium PC builder. The system arrived immaculately assembled, cleanly wired, and clearly tested with care. Attention to detail shows in every aspect, from airflow and component placement to overall fit and finish. This is not a mass-produced machine, it feels hand-built by people who take pride in their work.Overall, MAINGEAR delivers an experience that goes beyond just buying a computer. The combination of exceptional support, top-tier build quality, and a smooth, confidence-inspiring process makes them stand out in a crowded market. If you want a high-end PC backed by a team that truly cares about their customers, MAINGEAR is hard to beat.
I was able to drop off my computer the next day, I was able to meet up with Max who was outstanding with customer support and keeping me up to date. I will be honest and say I have had to bring my computer here for another issue but both times they have fixed my computer and have kept me up to date. But Max was able to make this process the 2nd time around way better of an experience. They know what they are doing and are avid computer users haha, so they will be able to fix or help with your MAINGEAR computer issues.
PROS:Shipping was pretty fast and there were no delays. Packaging was quality and sturdy, everything arrived in tact. The pre-build desktop is great and meets all specs. Good case for future upgrades if I want. The desktop and monitor purchased in the same order work together seamlessly.CONS:Would like MSI Center to be already installed. It is needed for easy BIOS updates. I'd like there to to be a clearer and more detailed step by step set-up document provided in the paperwork with a list of all the additional cables and antennas that came with it. The one provided wasn't much help, luckily all steps were easy enough to figure out.
Ran great straight out the box. Shipping wasn’t too long and haven’t had any issue so far running everything on high/ultra. If I had to recommend a pc MAINGEAR is the place to get one. I searched around as well and MAINGEAR had the best prices in my opinion.
MAINGEAR hit all of their marks in the buying process You get what you pay for …. Seems rarer these daysI had one issue that I could have result I would rrfm, but I gave them a call.Tech support Curiosity answered and followed up with an email - responsive System quality and performance is there Happy to have the opportunity to finally purchase a MG - looked at these for years
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MAINGEAR is a leader in high-performance gaming and workstation PCs. With a passion for crafting the best custom-built computers, MAINGEAR continues to set the industry standard by delivering cutting-edge technology, precision engineering, and world-class support.
