Review Time
Dear Irina,Thank you for contacting us.We're sorry to hear that the boots didn't fit as expected.As per our return policy, we don't provide prepaid return slips or labels, but you can return the item to our warehouse in China at your convenience. Customers are responsible for the return shipping cost.However of save yiu the timeshipping, we can offer you a 25% cashback refund as a quick and easy solution without needing to return the boots.Please let us know which option you'd prefer, and we'll assist You
Exercise extreme caution with Maison Dresson online clothing company. They pose behind an attractive website registered in The Hague. If there is a problem with the product sent, ie as in my case the wrong garment and very poor quality, you have to send it back to China at considerable expense - min £15. If after weeks of wrangling they agree a full refund their bank charges knock off a further big charge. I have been seriously stung by buying through this company.
Ordered a jacket for my son- supposed to be a Medium men size padded matt jacket, after waiting weeks for it to arrive what I got was a cheap, thin, shiny jacket that wouldn't fit a child! Ridiculous responses from customer service offering 20% cash back, yeah £10 for the £50 I paid, no thanks! Raising a dispute with my credit card company to get my money back & reporting to trading standards. Wish Id checked this site 1st as I am shocked at how many people they have scammed.
I ordered a pair of boots which were not cheap and when arrived were not even in a shoe box and were extremely small for a EU41. The company website says it is registered in Netherlands but when I tried to return the item I was having to pay for a return to China. They made it very difficult for me to return also (kept offering me a discount instead) as they could not provide me with a numerical postal code and their returns form wouldn't submit with requested proof of postage. Not convinced I will get my refund.
1 is too high of a starThey didn't give a delivery estimate but having assumed they were based in Europe I got concerned when I hadn't received an update and it had been a week. So I messaged and got the response of it should be soon. What a helpful and informative responseThen the product arrived, from China. I paid for green office wear trousers. Green was the only part of the product that was similar to the one that was delivered. Poor quality green cargos arrived. I reported it to costumer service, they had the gall to say that the product can look different in different lights. There are multiple pictures of the product in different colours on their website none of which looks like cargo trousers. They do not even sell cargo trousers.They then said that if I wanted a full refund I would have to pay to return the product. Know your rights, they can not charge you for returning a product when it is not the one you paid for. If you no longer want a product that is one thing, but if the product is faulty and they require you to return it to prove the fault in the product, they can't charge you for returning it.They also refused to give me a valid return address or provide a way for me to return back to China. So even if I had trusted them to reimburse me for the cost of returning it (which I don't) there was literally no way of me returning it to them, to get my refund.Their customer service is utterly unhelpful and it is very clear that they were just trying to exhaust me into giving up rather than them having to give me a refund.Do not buy from them, they do not deliver the product you paid for and will not give you your money back
Do not purchase anything from this company unless you are sure you will keep the garment .I purchased some boots with the understanding that I could return the goods if they were unsuitable .The boots were too small .They arrived late .When I asked for a return address I was told that the goods would cost between £18- £26 to return to China and that it may take four weeks .i was offered a 20% partial refund and to keep the boots .None of this is stated in the returns policy I accepted the 20% as it was better than nothing .I am still waiting for this payment .
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