Review Time
Avoid this company! We ordered blinds a couple of weeks ago so they could be installed before Xmas. The company now say the blinds are out of stock and I have to wait until January before they are delivered. This is despite their website still showing that the blinds are in stock and that they will be delivered before Xmas! Their customer service is nonexistent, tried calling several times and emailing but no response! They are not interested in finding solutions to your problems, just taking your money with undelivered promises!
Terrible company. Don’t use this company as have terrible customer service and never get back to you. I have ordered my blinds more than 20 days, i haven’t received yet, i haven’t got any tracking or information about the delivery and nobody from the company help me with tis. I will not recommend. Poor service.
What I have received does not match the image or description on the website for the width of the tape, the top coving or the pull cord weights. On top of this it is marked, with various defects such as loose caps and covered in plastic shavings. It has taken them a week to respond in the first instance. They argee the blinds i have received are different to the ones pictured however they have stated the following:"As I have stated before, the images on the website are used for imagery purposes only, and a sample is recommended so you can see the colourings and sizes of the tapes. This is all highlighted in the product specifications part of the listing" However the product listing does not state that images are for imagery purposes only nor does it recommend that a sample is ordered. I have pointed this out and they have stopped responding. They are in violation of the consumer law and i have reported them to trading standards for this. Update: 3/1/26I took this to paypal to resolve and they sided with myself stating they agreed the sold item didnt match the description. The following day i received an email from makemyblinds stating they had re reviewed my complaint and decided to refund me for the blinds which seems coincidental. Its a shame as we have purchased several blinds from makemyblinds over the years but quality has clearly gone down hill and they still advertise the old blinds.
I never received any blinds and after a month I emailed them and they offered me to buy another product or wait another month and maybe they would be delivered. a joke! Also, issued a refund for the price of the blinds but minus the tax and delivery charges. considering they never sent anything why did they not issue full refund? Worst company ever...
ordered 5 blinds 4 were delivered all the wrong width phoned up eventually got through was told to take a picture with tape measure next to them so to verify the size phoned back to be sure they got the pictures guy on the phone confirmed this i ask him what he thought he said am old i can not see that in other words he would not commit his self disgusting do not use this company
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MakeMyBlinds was founded with 3 primary objectives;
Making high quality, made to measure window blinds affordable to the average consumer.
Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget.
Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible.
We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish.
Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future.
We hope to make your blinds soon!
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