Review Time
Parting with just over 20k for a vehicle went smoothly at sales, the actual fact that the car was sold to me with a blocked screen wash tank was overlooked which I discovered for the first time on pressing the screen wash button a little after 7days later. In brief, on return of the vehicle to be rectified, I was advised that this was a common problem affecting the GLA200 and was reminded that it was a second hand vehicle and for my troubles charged £109 to be put right. I'm a great believer in karma so I can rest easy because at some point MB Brent Park will have to confront their demons with the poor after sales customer service they provide. Please be advised, should you purchase a vehicle from this company, please check every button, switch, lever and pedal and/or get an independent RAC vehicle check.
Negative Review of MB Brent Cross - Poor Condition of Vehicle and High-Pressure Sales TacticsI am writing this review to express my profound disappointment with my recent experience at MB Brent Cross. As a prospective buyer, I expect a certain level of professionalism and integrity from a car dealership, especially one dealing in high-end vehicles such as Mercedes-Benz. Unfortunately, my encounter at this dealership fell far short of those expectations.Upon my visit, I was interested in a Mercedes C-Class that had been listed on their website. The vehicle appeared to be in good condition in the online photos, and I was eager to inspect it in person. However, the reality was quite different. The car not only displayed visible signs of neglect, but it also failed to start upon my initial inspection. After several unsuccessful attempts to start the engine, the sales representative had to jump start the vehicle.Despite these significant issues, the sales team at MB Brent Cross exhibited a high-pressure sales approach. Rather than acknowledging the apparent faults and offering solutions, the representative focused solely on pushing the sale. I was subjected to aggressive sales tactics and a constant stream of scripted phrases aimed at convincing me to overlook the vehicle’s evident deficiencies.This approach to customer service is unacceptable. The sales process should prioritize the needs and safety of the customer, ensuring that the vehicles offered for sale meet basic standards of reliability and functionality. The fact that MB Brent Cross attempted to sell a vehicle in such poor condition without a transparent disclosure of its issues raises serious concerns about their business ethics and practices.I advise prospective buyers to exercise caution when dealing with MB Brent Cross. My experience suggests a lack of regard for customer satisfaction and a willingness to compromise quality in favor of making a sale. I urge the dealership to re-evaluate its sales techniques and to ensure that the vehicles it offers are thoroughly inspected and in proper working order. Customers deserve a better experience and should not be subjected to high-pressure tactics when purchasing a vehicle.
I picked up my brand-new Mercedes GLB last Tuesday and have enjoyed driving it ever since. The customer service I received from Haydar was exceptional. He was always willing to help and went above and beyond to answer any questions I had about the car. He was patient, kind, and genuine throughout the entire process. Whether you're in the market for a new or used Mercedes, I recommend contacting MB Brent Park and asking for Haydar.
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