Review Time
Couple of days ago, I bought a Mercedes from MB Brent Park. I had called them upfront to ask for some information not listed.When I arrived after a 3-hour train ride, Adam (Ahmed) dealt with me. The information given on the phone as 2 previous owners turned out to be 3 when I was there. Overall, the car was generally in good condition, I can't deny it. However, I specifically asked about the tires and it was confirmed to be very good. However, one of the tires turned out to be a different brand; on the way back, the car was vibrating significantly between 73-80 mph.Today on the phone, the first thing they answered was to remind that the standard 3-month warranty they offered was for the engine and gearbox. If I'd bought their extra warranty, that would cover it. So defensive !!! That was just a feedback; anyway I wouldn't drive back for 3 hours just for a balancing.Which disappointed me most; after receiving the full payment -without any single discount-, Adam realized (!!!) that the car's logbook was lost. But he assured me that this was not an issue and he would prepare the V62 form and I'd need to register the car thru post office. Normally, a dealer should handle the registration process for a new car. At that stage, I didn't want to make it a problem. When I went to post office, I was asked to pay a £25 fee for registration because the new keeper slip of the logbook did not exist. When I claimed that they should pay this money, he argued that this £25 would be payable by the buyer in any case and they could not accept to pay that. I am sorry to say that, but you are not telling the truth. "You do not pay for the new V5C after buying a used car, as long as the seller provides the correct new keeper slip from the old V5C" says the DVLA.
I recently purchased my car from Mercedes-Benz Brent Park, and I couldn’t be happier with the entire experience! From start to finish, the service was absolutely first-class.A huge thank you to Adam and Hada, who went above and beyond to make the process smooth, stress-free, and genuinely enjoyable. They were both incredibly professional, knowledgeable, and patient — answering all my questions, keeping me updated throughout, and making sure I felt completely confident with my purchase.Their friendly attitude and attention to detail really set them apart. It’s rare to find a team so dedicated to customer satisfaction, and they made me feel valued every step of the way.If you’re thinking about buying a Mercedes, I can’t recommend Adam, Hada, and the Brent Park team highly enough. Exceptional service and an experience that truly reflects the Mercedes-Benz standard of excellence.
I recently bought a car from MB Brent Park, and while I’m very happy with the car itself, the overall experience left a lot to be desired.When I first spoke to the team over the phone, I asked about features such as wireless CarPlay and wireless charging. I was told the car didn’t have them, so it was a pleasant surprise to find out when I arrived that it actually did — a nice bonus.I’d booked a test drive six days in advance and made it clear I’d be travelling down from Leeds and planned to drive the car away the same day. Despite this, I was told I couldn’t see the car until 10 a.m., even though they open at 9 a.m., because it needed to be “prepared.” I’m not sure why this couldn’t have been done beforehand, considering the advance notice.Over the phone, they were very blunt, they also wouldn’t offer any discount on the price (which is fair enough), but they also refused to put in any fuel for my long drive back to Leeds — not ideal, but again, not the end of the world. However, when I arrived for the test drive, the car had less than 1 mile of fuel left, which was quite frustrating. Which is unhealthy for the car for a few reasons 1. The fuel pump needs petrol to stay cool. With almost no petrol, it can get hot and break.2. Dirt sits at the bottom of the tank. When the petrol is low, the car can suck this up and block parts of the engine.3. The car could run out of fuel at any moment, which is unsafe and can damage the engine.Anyways finally, when I arrived at 10 a.m. (as agreed), the car was still being cleaned, and throughout the whole visit, we weren’t even offered a coffee or water — small things that would’ve made the experience feel more professional.The presentation of the car was also disappointing. The interior was greasy and hadn’t been properly cleaned, the Bluetooth devices and settings were still on the old owners and had not been reset, there were paint chips on the bonnet (which I had previously asked about and was told were just reflections from the lighting), and there were scratches on the rear that they later had to T-Cut out. When we lifted the boot liner, we even found a child’s toy, a Kinder wrapper, and a Dunelm receipt, showing a clear lack of attention to detail.Despite all that, the car itself is great — the previous owner clearly looked after it well. But the sales process and presentation from MB Brent Park were a shambles.We were told there was no service history available, only for them to “find it” after we’d already bought the car, which made it feel like they simply hadn’t bothered to look properly.After getting the car home and cleaning it myself, I found four pieces of used chewing gum under the driver’s seat, as well as another child’s wrapper under the passenger seat. That was honestly the last straw for me — no attention to detail at all.I also had an issue with the windscreen washer spray, and when I contacted them, I was told it was probably the motor and that I’d have to take the car all the way back to Wembley to get it fixed, as they wouldn’t authorise a local repair. In fairness, I ended up fixing it myself, so I can’t comment on how helpful they would have been, but the situation added unnecessary stress.Finally, when I arrived at 10 a.m. (as agreed), the car was still being cleaned, and throughout the whole visit, we weren’t even offered a coffee or water — small things that would’ve made the experience feel more professional.Overall, I love the car, but the customer service, preparation, and attention to detail from MB Brent Park were abismall. It felt rushed and careless from start to finish, which really took away from what should have been an exciting purchase.
I can’t speak highly enough about MB Brent Park. Over the years they have done a fantastic job at servicing and maintaining my G63, all the way through to handling its recent sale. Haydar and the team are on the end of the phone no matter what time of day it is. It’s rare to find such a well run, client focussed business.
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