Review Time
I am very disappointed and dissatisfied with the service I have received with MB Brent Park. I have never received worser service than this. I was refused to be refunded a full amount of £1700 for the Warranty Cover which I changed my mind on as per the Terms and Conditions "30 days money back, no questions asked". Please be aware, any money given to MB Brent Park will never come back. Even if you are entitled. I was told we are charging you a £499 cancellation fee because you wasted our time even though it clearly states I am full entitled to a full refund if I don't want the warranty cover any longer. Also I was promised a 3 months Warranty on the Audi S5's Engine and Gearbox. I was not even given that.
I had a deeply disappointing experience with MB Brent Park.I worked with two Mercedes dealerships during my car buying process, and Brent Park was by far the worst. There was zero willingness to negotiate, and I was told an additional £599 “admin fee” would be added to the price, something the second dealer did not charge or even mention. In fact, the other dealer proactively offered added value without me even asking. The contrast between the two was night and day.I had an issue that required escalation. I spoke to a salesperson twice and requested a call back both times, but nobody ever returned my calls. Only on my third attempt, when I called again myself did I finally reach someone. The salesperson I dealt with was rude and dismissive, showing no interest in resolving my concern. When I eventually spoke to a manager, he immediately blamed the finance company and even shared internal issues that should never be discussed with a customer. It was unprofessional from start to finish. Based on this experience, I would not recommend Brent Park MB.
Unfortunately, the service is unacceptable, and very disappointing. At the moment of the inspection the issue was unnoticed and not mentioned by seller and as soon as we drove off and noticed the fault - we got refused, they accepted the issue was present before the purchase but they wont take responsibility as it was unnoticed at the time of the purchase. This company clearly does not value its customers. I strongly advise to be cautious. I have to say it was very stressful experience overall, unreliable and unprofessional, the name of the sales person- Haider.
Haydar was excellent and went he went above and beyond to make sure the car was in the best condition possible before purchase. There was no pressure selling and I felt very looked after. I will definitely be coming back here to purchase another car. the service was 5/5.
I had a great experience with MB Brent Park. Haydar was extremely professional, honest, and helpful throughout the entire process. He made selling my car easy and stress-free, handled everything smoothly, and kept me informed at every step. Excellent customer service from start to finish. Highly recommended!
I recently purchased my new Mercedes and couldn’t be happier with the experience, thanks entirely to Haydar. From start to finish, he was absolutely amazing. His patience really stood out — he took the time to answer all my questions, never rushed me, and made sure I felt completely confident and comfortable with my decision.The dealership itself is clearly the best place to buy a Mercedes. They are true experts when it comes to Mercedes cars, incredibly knowledgeable, and professional throughout the entire process. Haydar’s expertise, honesty, and genuine care made the experience smooth and enjoyable.If you’re looking for a stress-free Mercedes purchase and outstanding service, I highly recommend this dealership — and especially Haydar. He goes above and beyond and I LOVE my car!
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