Review Time
I highly recommend them. Their professionalism and positive attitude speak volumes. The staff is incredibly kind and approachable, willing to assist with any inquiry, whether you're making a purchase or not. Regardless of whether you buy one of their cars, they are always ready to offer help.
I recently had a fantastic experience with the customer service team at MB Brent Park , and I feel compelled to share it.From the moment I walked into the dealership, the staff was incredibly welcoming and attentive. They greeted me with a smile and made sure I felt comfortable throughout the entire process.thank you so much Haydar for your help .
Amazing cars. All salesmen were very helpful. A special thanks to Haydar and Yaser. I came in just to have an idea. They helped me choosing my dream car. I got a GLC 2018 but the condition was just like brand new. I was not expecting to purchase a vehicle but just to get an idea. All cars were very clean. All standards top tier. Process very easy. Best car experience i ever had. Will definitely come back to get an other car from these guys.
Avoid at all cost Purchased a Mercedes GLE premium + for £41000 sold as 48,879 on clock. Later discovered this is not correct 2 hours after purchase the engine light came on and power reduced on the motorway on our way back to Manchester from there Wembley dealership. Couldn’t get through to them the next day so had our own diagnostic report commissioned and paid for. It has 3 pages of red warnings !!!! My mechanic was shocked that this car had been sold in such a bad condition and with incorrect mileage . Service miles & Car mileage shown do not add up ! Finally, I got through to them day after purchase, they told me, despite being under warranty and having a 14 day full refund policy they told me I had to return the vehicle to their Wembley offices from Manchester at my expense, they would then re value the car and give me what they thought it was worth .. I recorded all these calls. They were aware the car was not drivable as the engine light was on, it had oil pouring from it and the there was no power. They simply did not care ! ❌They failed to reveal they had the car in there garage trying to stop an oil leak whilst I was in there offices for 5 hours waiting for the car to be “prepared “ video evidence can be provided ❌I eventually got my car finance company to transport the car back to the dealer last Thursday. This car was Purchased on 06/08/24. ❌As of today 31/08/24 I’m still awaiting my refund !I have reviewed there website yesterday and unbelievably they are advertising the same car ( my car) on there web after I returned it yet have not refunded me! Technically myself and the finance company own this car ! Do not purchase there is outstanding finance to be paid and a whole lot of problems with the car! ❌GLE Premium Plus 7seater Grey Reg DK20VZUThe mileage on the service reports does not add up and they will tell you one of the service mileages was logged in kilometres instead of miles It still doesn’t add up ! Main key was never received but my own diagnostic reports show problems with this, oil pouring out of engine, no engine cover and 3 more pages of problems DVLA, Trading standards, FSA, Motor ombudsman and @Carguru all now involved. This is not there vehicle to sellNext step small claims
Was confused over which model to buy, did my research and Yasser was extremely knowledgeable, helpful not pushy, laid out the facts and, in fact, some I never thought of. I could then decide. Called him back after an hour, hey presto, my new car! Thrilled with how Yasser made the whole process easy, reassuring and shared in my joy. Thank you Yasser and the colleagues with you.update review submitted- dirty car arrived and is illegal on the road. Front tyres checked by Merc Benz and other companies, computer, and all report illegal. Car off the road!! Worse post sales customer service experience ever. I paid cash too!!
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