Review Time
Stay away. Terrible customer service and unfair policies around shipping damage. My first door arrived damaged, so I refused delivery and it was returned. Instead of offering a replacement, they issued a refund—then raised the price nearly $200 when I tried to reorder. When I called, they told me I should have accepted the damaged door and requested an RMA.I followed their advice the second time, but that door also arrived damaged. Despite reporting it immediately, my RMA was denied because I signed for the delivery. Now I’m stuck paying to repair a brand-new door. Completely unacceptable.
I ordered a part on a Monday from their website that was almost $500 and got a confirmation email saying that the order what's complete and the order verification was approved. I assumed the part was shipped but instead of receiving the part, a week later I received another email stating that they wanted another $10 from me before they would ship it stating that the price that I paid was a mistake. Not only delaying my vacation that week waiting for that part but now having to wait an additional shipping delay. The original price I paid appear to be in line with everybody else online to begin with. I canceled my order and paid more with another company as I couldn't justify paying for their mistake as I already paid for it by the loss of more than a week delay of my vacation. They should have stood by the original posted price and absorbed whatever mistake they believe was made and handled it within instead of trying to extort the money from the customer and they should have shipped it in a timely manner instead of waiting a week to contact me by email.
This site and company is profoundly corrupt. I ordered a fender liner. They quoted me one price. Mind you they are in the same state and 20 miles away. They stated the shipping and handling went from $19.99 to $190.00. I could have picked it up. Nonetheless, their system is automated. There is no one to talk to about it. Need to cancel and be done with this place!
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