Review Time
I was a MB dealer for 28 years. I cannot believe how low the mark has fallen in insuring QC and CS by its vendors / dealers. I ordered a simple none special order 60$ part and even got emails confirming the part order, shipping and delivery. Instead of the part actually arriving I received an envelope (with tracking) with 2 washers in it. I have spent a week trying to get this resolved and still no emails, no return calls, no resolution. . . just hoops to jump through. Site reflects CA but wrong parts shipped from FL. I can’t believe it. 60 bucks and they’ve avoided CS like no other I’ve EVER experienced. Forced me to charge back the purchase.
I ordered brake pads for my Metris. MBpartsgiant send me the wrong parts and refuse to issue RMA since half of the shipping label is gone. They taped the label and the only way to open the box was to remove the tape. They clearly do not take responsibility for making the mistake. instead of an apology they hide behind a lame excuse. Every rep was asking for different and additional photos. they have all the shipping records. I do too. They cannot be trusted. The dumbest return policy ever. A total scam. Thankfully my CC company trust me.
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