Review Time
would give them negative stars if possible. nearly impossible to cancel home insurance. even after calling and waiting on hold and speaking with a human to tell them NOT to renew my policy and cancel it upon renewal date. they still contacted my mortgage lender, cashed the escrow check and still have not cancelled my policy. can’t get in touch over email. DO NOT USE. they will cause more headache then paying a little more
My dog had an ear infection, and this was his first time ever having this condition.
This was also my first time filing a claim with Lemonade Pet Insurance, and honestly, the experience has been exhausting and frustrating.
I followed all instructions and sent the medical records to the email provided by the claim representative. Later, the claims department (Courtney) told me she never received the records and declined my claim.
However, my vet confirmed that they sent the records to Lemonade early in the month. There were two Vetco clinics involved, and both of them sent medical records. Despite this, my claim was eventually closed, with Lemonade stating they still “did not have records.”
So even though two veterinary clinics sent documentation, my claim was denied for “missing documents.”
This feels like poor communication or lack of attention on Lemonade’s end, not a failure to submit records. I paid for coverage, did everything that was requested, and still had my claim denied.
What makes this even more frustrating is that there is no phone number to call. The only way to communicate is through email or the app, which means long wait times and no real-time clarification.
Most horrible insurance company I've ever dealt with over 15 years of experience having pet insurance. They take forever to process and kept asking for the same medical reports over and over and over again as a delay tactic. Please do not use this company. I am regretting going with them and I can't cancel as I already paid for a year's coverage but please please DO NOT USE THIS COMPANY. THEY DON'T HAVE YOUR BACK WHEN YOU NEEDED IT MOST. IT'S BEEN OVER A MONTH SINCE ME PET'S VISIT TO THE VET AND THEY STILL HAVE NOT PROCESSED THE CLAIM.
Had my doggy's first check up. Two Shots and one spray up the nose. It was a well check. I paid $190.60 and I received my payment back the next day to my bank account for $135.00. I was very pleased.
Awful customer service, no compassion, no solution based, just an awful service honestly. Stay away from Lemonade and I have the emails to prove how much they cared. Which was zero about my moving situation.
How can an online team memeber be so rude and unprofessional. By saying this after I said my dog had allergies .
“Would you mind making a recording of yourself describing the situation? It will help us expedite everything.”
This service is exploiting homeowners throughout the country. They are increasing homeowner insurance rates without justification. Just because it's possible to treat people poorly doesn't mean it should be done. Their true nature is evident! I would never suggest this insurance provider to anyone. Untrustworthy, unpleasant, and simply greedy—this is what they have become.
After the recent acquisition of a mileage-based auto insurance provider, my experience has been quite frustrating. I maintain only the minimum coverage and drive 100-150 miles a month, yet my rates have unexpectedly doubled in a low-accident area. The roadside assistance is inadequate, and customer support is minimal. On Christmas, when I needed a jumpstart for my battery, no one was willing to assist because the company refused to cover the holiday rate. I was left stranded with no options. It's disappointing to see a company prioritize profits over customer care. Most of the support team is based abroad, and while some representatives attempt to help, they are limited in their capabilities. I am choosing to cancel my policy.
I maintained an active pet insurance policy for my dog since September 2024 without any issues until this year. Out of the blue, my monthly premium surged from $89 to $114, and when I submitted a straightforward claim, everything fell apart. Initially, I was informed that the company “did not have my dog’s medical history,” even though nothing had changed and coverage had been active for over a year with previous claims. After resubmitting documentation, I was then told that my dog supposedly had a prior insurance policy with a provider called “GAP.” I have never held pet insurance with any other company in the United States, having moved here in 2024. I am unfamiliar with GAP. There is no prior or secondary policy, yet the company insisted on this and demanded proof of cancellation for a policy that never existed. This has led to unnecessary delays, confusion, and stress over what should have been a simple claim. The situation highlighted significant internal record-keeping or file-matching problems, and customer service kept repeating incorrect information instead of addressing the issue. Between the sudden premium hike and the ongoing administrative errors, I have lost trust in this provider and will be canceling my policy to seek coverage elsewhere.
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