Review Time
I had a SSL and DNS issue on my business website with a third-party that took several weeks to diagnose. Melbourne IT were extremely prompt and super helpful and solved my issue very quickly in the end. I'm extremely happy with their service. Their support person Novri P. was an absolute star! Thank you. Highly recommend Melbourne IT.
I had problem accessing the page to manage the DNS after creating a zone. Contacted technical support via online chat. Krisnha Wirayudha responded is a short while and managed to assist me by making changes to the back end. Thereafter, i am able to find 'Manage Domain' button on my screen. Thank you
Dear Melbourne IT,I have been a loyal customer of Melbourne IT for over 15 years and have consistently paid $99 per month for my email hosting service. Until recently, my plan included the ability to create email addresses for my staff as needed.I was surprised and disappointed to be told that I am now on a “legacy plan” that no longer allows this, and that I would have to purchase a new plan to retain functionality I have already been paying for. This feels unfair and amounts to reducing the services I have been contractually paying for over many years.I request that Melbourne IT honour the services that have been included in my plan to date, or provide a clear explanation as to why these services have been withdrawn despite ongoing payment. If this matter cannot be resolved, I will have no choice but to escalate my complaint further.I trust you will address this promptly.
Their efficiency, professionalism, and attention to detail are outstanding. Every request I've submitted has been resolved correctly on the first attempt—I've never needed to escalate a ticket. Their customer portal is also incredibly user-friendly, making it easy to manage and track requests.
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