melbourneit.com

4.6
4.6 Based on 160 reviews

Melbourne IT helps businesses of all sizes to be successful online. Whether you are starting out or have an established business, Melbourne IT is here to help....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.6

/
5

160 Reviews

5 Star
89%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
8%

Filtered Reviews

Filter Reviews

Review Time

Rick Gittus
Bambang provided great service and…

Bambang provided great service and finished the task

5
Date of experience: Sep 09, 2025
SSL and DNS issue

I had a SSL and DNS issue on my business website with a third-party that took several weeks to diagnose. Melbourne IT were extremely prompt and super helpful and solved my issue very quickly in the end. I'm extremely happy with their service. Their support person Novri P. was an absolute star! Thank you. Highly recommend Melbourne IT.

5
Date of experience: Sep 02, 2025
quick response via online chat

I had problem accessing the page to manage the DNS after creating a zone. Contacted technical support via online chat. Krisnha Wirayudha responded is a short while and managed to assist me by making changes to the back end. Thereafter, i am able to find 'Manage Domain' button on my screen. Thank you

5
Date of experience: Sep 01, 2025
Sharon GMS
A refreshingly good Chat help service

I usually find Chat help a waste of time. But not today with MelbourneIT. Quick response and correct answers that didn't waste time. I wish other platforms were as good. Thank you, Melbourne IT Chat!

5
Date of experience: Aug 30, 2025
Chelsea Q
Jhan Motta was wonderful and very…

Jhan Motta was wonderful and very supportive. Thank you.

5
Date of experience: Aug 27, 2025
John
Dear Melbourne IT,

Dear Melbourne IT,I have been a loyal customer of Melbourne IT for over 15 years and have consistently paid $99 per month for my email hosting service. Until recently, my plan included the ability to create email addresses for my staff as needed.I was surprised and disappointed to be told that I am now on a “legacy plan” that no longer allows this, and that I would have to purchase a new plan to retain functionality I have already been paying for. This feels unfair and amounts to reducing the services I have been contractually paying for over many years.I request that Melbourne IT honour the services that have been included in my plan to date, or provide a clear explanation as to why these services have been withdrawn despite ongoing payment. If this matter cannot be resolved, I will have no choice but to escalate my complaint further.I trust you will address this promptly.

1
Date of experience: Aug 26, 2025
Tobias
Great service and attention to detail

Great service and attention to detail. Thank you so much to Rob for the excellent service received. Will recommend to all our friends and peers.

5
Date of experience: Aug 21, 2025
Heather Roy
very helpful people

5
Date of experience: Aug 20, 2025
Bernard Gatimu
Melbourne IT consistently delivers exceptional service

Their efficiency, professionalism, and attention to detail are outstanding. Every request I've submitted has been resolved correctly on the first attempt—I've never needed to escalate a ticket. Their customer portal is also incredibly user-friendly, making it easy to manage and track requests.

5
Date of experience: Aug 04, 2025
sage7784
Prompt action

Prompt action addressing the issue. Issue that I had for many months now resolved.

5
Date of experience: Jul 31, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Melbourne IT helps businesses of all sizes to be successful online. Whether you are starting out or have an established business, Melbourne IT is here to help.

  • language https://melbourneit.au/

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More