Review Time
i bought a PC build from FB marketplace last April, 6 months later, the GPU, a rx 7700xt, went dead. The guy who built the PC had all new parts in it, so I had the receipts. I took the GPU back to memory express cuz, within the first year, they helped with sending the card to the manufacturer for warrantee, it took a while but after 3.5 mos i had pretty much given up, but they pulled through gave me a credit for the card, with that credit i was able to upgrade my crd to a 5070, and man THIS THING ROCKS!!! lol
i bought a PC build from FB marketplace last April, 6 months later, the GPU, a rx 7700xt, went dead. The guy who built the PC had all new parts in it, so I had the receipts. I took the GPU back to memory express cuz, within the first year, they helped with sending the card to the manufacturer for warrantee, it took a while but after 3.5 mos i had pretty much given up, but they pulled through gave me a credit for the card, with that credit i was able to upgrade my crd to a 5070, and man THIS THING ROCKS!!! lol
Bought an msi gaming desktop for 1900. Sales advised me unit was open box but was fully tested working and had warranties. Had graphic card issues right out of the box, tried to fix via driver updates etc to no avail. Carlos from Etobicoke advised me they would over night a direct replacement. Overnighted their defective unit back to them only to be dicked around by Carlos blaming inventory and saying units posted on their site were discontinued. The unit I was sold was clearly never tested. The system issues were apparent right out of the box. Then when given multiple chances to make it right I was further dicked around by their customer service manager. I provided two replacement options for resolution and all I was given was excuses and issues that were not my concernIf you decide to buy from this company do not Buy open box. And someone who spent a few years in PC sales the customer service experience was horrible for the amount of money that I was trying to drop on on a product to be ignored put on the back burner and then fed excuses is unacceptable. So I will be instead spending my money with their competitor.
It's not good to deal with bad parts and costly help at the place of purchase, I fix computers and that's a key factor in repair is decent parts. Just to think my motherboard had to be replaced in the end after these guys sent it away, I didnt want a replacement part of one of the same faulty model that mistreated me for almost a year, my time is worth more then using a board of useless operation such as that one. I feel bad but I'm putting this 1 star because I feel like I deserved better in a motherboard then a refurbished MSI which I have up for sale now privately because I dont need wifi in a board even and it does like all the other boards around here. I dont need it in mine. I dont need a game board either which seems to be popular around here but thanks for the used board I am now selling myself or trying to.
Staff and stuffs are good, i know return policy is just 15 days but I didnt like it when i return the monitor that i bought cause they check every single corner, the screen and the guy whos checking it hes doing it like a weird scientist like his eyes 2-3 inches away in the monitor. I dont think they gonna accept it if they find a scratch that time. Anyway as long as you can buy in bestbuy just buy there no so picky in returning stuff.
I read reviews about this company and I shake my head. I deal with one at Edmonton south. Every time I've been there over the years, the staff, and I mean salespeople, technicians and the management have been outstanding. These people go above and beyond for customer satisfaction. Keep it up ME.
After taking our computer in to Memory express to be fixed they COULD NOT find the issue that all that was needed was a power supply. REALLY? after picking up a power supply on AMAZON they say was not available and discontinued they gave us back the computer with the hard drive removed. YES THEY STOLE OUR HARD DRIVE. I have since replaced tjhe power supply, but now have to purchase a NEW HARD DRIVE, because they removed the one we had.
I paid a fedex delivery with signature, the package was "delivered" while no one home without any signature...I contact the support cause fedex said the seller will get a refund to sent me back my package but its been 2 weeks and the support dont give any answer. Pretty nice customer service...
Claim your business profile now and gain access to all features and respond to customer reviews.
For other store locations, click here!
http://www.memoryexpress.com/Stores
