Review Time
I have not received my £1800 since my bike was sold in October. The only representative keeps giving constant excuses. This service is unreliable, and I strongly advise others to be cautious as I plan to pursue legal action against them.
After choosing a bike, I submitted an offer that was accepted within a day, and I paid immediately. However, after almost three days without any collection information, I reached out to the service. I found out that the seller hadn't provided the collection details, and they were just beginning to follow up. Shortly after, I received an email stating a refund was issued because the bike was already sold. With just over a week before Christmas and a refund process taking 5-7 days, I can no longer buy my wife's gift in time for her to receive the bike on Christmas Day. I'm puzzled as to why they accepted an offer for a bike that was not confirmed to be in stock. This situation is unacceptable. The lesson here is to avoid making payments without first confirming item availability, which has completely disrupted our Christmas plans.
This was my first time using the service. Within a few days of listing my bike, I received a message from a potential buyer with questions. They then proceeded with a full price offer and lived nearby, so we met to hand over the bike. The website was user-friendly, and I had a few questions that the representative answered quickly. I received the agreed payment a few weeks later, as stated on the website. I've recommended this service to friends looking to buy or sell. Thank you to the team for their support!
Unfortunately, I never received an email confirming that the bike I paid for had shipped. Initially, I experienced good customer service over the phone and was assured a refund would be issued. However, when the refund didn’t arrive, I tried to follow up and received no response for over a week. Eventually, I got a reply stating it would be chased up, but over seven weeks after paying for the bike and four weeks after the refund agreement, I still have not received my refund.
I'm writing this review in hopes of expediting my refund process, as I've been waiting for over a month. This is the longest I've ever had to wait. The representative I've been communicating with seems nice, but despite exchanging emails, the refund hasn't progressed. Recently, I was informed that my case is being escalated to a director. It's frustrating that this is happening only now after more than a month. My bank has requested the ARN, a number necessary to track the refund, and it's taking days to obtain that. They attributed the delay to a new payment system, but based on other reviews, this seems to be an ongoing issue, which is not an acceptable excuse. I'm extremely frustrated and have reached out to an advisory service for assistance.
I had never heard of the service before but decided to list my bike with them. I was pleased with the entire process. Listing was straightforward, and I received several offers within a week, ultimately selling for the full price. I was then contacted to arrange for a courier, who collected the bike within a few days. I was kept informed throughout the process and received payment shortly after. I couldn't have asked for more!
I had a great experience. I had a couple of questions about the bike, and the customer support team was very helpful, even following up with the seller when they weren’t responding. The entire process felt very secure. I would definitely use this service again.
I decided on a bike and submitted an offer, which was accepted within a day, and I paid immediately. However, after nearly three days without any information about collection, I contacted the service. I found out that the seller hadn't provided the collection details, and they were just beginning to follow up. Shortly after, I received an email saying a refund was issued because the bike was already sold. With Christmas just over a week away and a refund process taking 5-7 days, I can no longer buy my wife's gift in time for her to receive the bike on Christmas Day. I'm baffled as to why they accepted an offer on a bike without confirming its availability. This is unacceptable. The lesson here is to avoid making payments without first confirming item availability, which has completely disrupted our Christmas plans.
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