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My Personal Experience With Meridian Energy Has Been Nothing But Exemplary. FromThe Day Of Sign Up Until This Very Day. I'm Very Happy To Say They Have Stepped Forward And Iron Out Any Situation I May Have. I've Over The Years Had Fallen On Hardship And They Were More Than Happy To Figure Out A Plan That Worked For Them But Moreso For Me. I've Been With Them For Over 10 Years Probably It Could Be A Lot Longer. First Responders Are Always Cheerful And Delightful No Matter What Time Of Day I Call. Remember, You Are " ONE Person, ONE Company " Things Take Time People Are So Busy Rushing And Have A Sense Of Entitlement. People "Calm The Farm" Get A Grip And Relax. There Could Be Any Number Of Reasons Things Are Taking Longer Than Expected. This Day And Age We Know Everyone Is Using The Automated System, Every Company Has A Kaupapa ( Protocols) They Have To Follow. Don't Take It Personally. STOP Being So Precious And Dramatic. No Matter What Service Provider You Use This IS The Reality And New Norm. 100% ❤️ ❤️ ❤️ Meridian Energy. A Shout Out To Those Behind The Scenes And A Huge Shout Out To 1st Responders.Fricken AWESOME SERVICE,FABULOUS STAFF,HANDS UP The BEST EVERRRRR SERVICE AND PROVIDER.Thank You So Much 💓 Residential Client For Life And Always Recommending Sign Ups To Family And Friends.Bless Meridian Energy.Journey
I filled in the moving form on Meridian's website weeks ago with no response. When the moving day was only 2 days away I called them, but couldn't get an answer excepte that someone from a different team would call me back, "hopefully within 2-3 days". To make things when I first requested the move it was possible to take the plan I had with me. But by the time I got a response the plan was then apparently not available anymore. What a poor frustrating experience. Not only was the customer service and the response time terrible but the delay in their service was then also to my disadvantage and not rectified.
Worst customer service ever. Their meter also broken for about 3 months and not sending signal, funnily enough when they fixed this my power bill was double just for those 3 months... when questioned about this I have had customer service reps hang up on, cust9mer resolution staff member ashleigh curtis overlooks questions in our email chat and refuses to put me on to her management. This has been ongoing since June 24, it is now January 25. Wouldn't use again, have changed providers to powershop.
Meridian didn't send invoices for about 6 months because apparently, emails were bouncing. However, I requested they test my email and miraculously the emails arrived. Instead of reaching out with some customer care after a couple of bounced emails, they decided to wait until the bill was horrendous. Now that their revenue collection is threatened they can suddenly reach out daily. Go figure! No apology what so ever. Meridian is a terrible outfit.
This company is terrible, I have signed up the contract with them, I have no idea how do they read the meter. Every month cost us around 300NZD. However, my friends with other contractors use the same appliances but max 100 NZD. Never go for this option, terrible services.
My family have been with Meridian for a little over 6 years and have had on and off problems, but today we moved to a new place and meridian have been advising that they will turn our power on (3 weeks ago) and we have now moved to our new place, called the after hours spoke to a horrible horrible customer service rep (shantell) who basically sarcastically told my dad (73 yrs old) that if he needed hot water that bad as an urgent he should just go to the hospital. Then tried to ask her to give us a solution and all she said was OMG I'm trying to tell you but you guys don't seem to listen. Like who talks like that? Worst customer service experience ever
Meridian offered us a bundle deal of lower power and internet costs alongside a free smart tv with seamless transition. What a load of complete crap. So far we've had nothing from them other than our previous providers cutting our services, 6 days without internet and not a f*** to give not to mention obviously no tv they promised. Absolute scam, if I could get negative stars I absolutely would.
Meridian are running a referral program at the moment. They claim they'll give you a $200 credit and your friend a $100 credit if you join.Then during sign up they'll ask you if you also want a $200 "new joiner" credit. They do NOT mention that if you accept this they'll then cancel the referral credit.Meanwhile, they make no effort to apply the credit on your friend's account, can't use their own referral links, and are generally unhelpful. I get the sense they just hope you'll give up on it.It's a bait and switch.
Worst company I've ever dealt with. 3 months to install a smart meter. Still not installed. They have no control over the contractors they work with who are all work shy and make new excuses every time not to do the agreed work. In the meantime I'm being charged double the rate I should be. My average bill with Pulse was $80 per month. Meridian charged me $350 in first month. In the time it's taken them to do nothing, I've had a new roof, gutters and solar put in. Ready to leave... Hate this company! I've sat at home on multiple occasions with no shows and it takes them over 1 month to organise another person to come out. Customer services are cheeky and not helpful. It's now cost me thousands in lost earnings having to spend endless hours on phones and emails. There is no escalation route from a facilitator other than ombudsman. They do not care about customers, absolute joke of a company!!
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Meridian Energy Limited is a New Zealand electricity generator and retailer.
