mewelondon.com

Scam!!!!!!!!! Rubbish product. Do not make a mistake of patronising them. Website looks good but its

Scam!!!!!!!!! Rubbish product. Do not make a mistake of patronising them. Website looks good but its all a scam!!! My blazer was low quality, thread seams here and there, material was flimsy. What I ordered was a nice structured blazer but I got rubbish. And they don't want to refund, claiming international shipping fees for a London based company!!! It's all a scam.

Date of experience: Jan 30, 2026

£100 Spent on Two Jumpsuits - Nice but Not the Right Fit

I spent £100 on two jumpsuits that are nice but unfortunately don’t fit right. I’m attempting to return them, but it requires emailing to obtain the return address. I've sent three emails over the past 10 days without any replies. I also tried calling the provided phone number, but it says the number does not exist! It feels like I’m being completely scammed. If anyone from the company sees this, I would appreciate your assistance in resolving this issue! My next step will be to contact trading standards and consumer affairs editors. I can see from other reviews that I’m not alone in experiencing this problem! Any guidance on how to return items would be appreciated.

Date of experience: Jan 24, 2026

Terrible experience with online purchase

I ordered jeans online for my daughter as a Christmas gift, but they were too large. When I reached out to the customer service team, I was shocked by their response. They kept offering discounts instead of providing a return address for a full refund. To make matters worse, they claimed my refund could take over 30 days without any explanation, just tactics to delay. I was given a return address in the Netherlands, which differed from what was on their website, so I refused and returned the jeans to the London address instead. I'm not willing to risk an international return. Their latest reply was even worse; they stated they wouldn't be responsible if the package got lost since I sent it to the London address. They seem to be looking for any reason to deny my refund. I'm extremely frustrated and will escalate this if I don’t receive my money back. I advise anyone thinking of purchasing from them to be cautious, especially regarding returns; their website may look appealing, but the experience is a nightmare!

Date of experience: Dec 31, 2025

Terrible experience with online purchase

I ordered jeans online for my daughter as a Christmas gift, but they were too large. When I reached out to the customer service team, I was shocked by their response. They kept offering discounts instead of providing a return address for a full refund. To make matters worse, they claimed my refund could take over 30 days without any explanation, just tactics to delay. I was given a return address in the Netherlands, which differed from what was on their website, so I refused and returned the jeans to the London address instead. I'm not willing to risk an international return. Their latest reply was even worse; they stated they wouldn't be responsible if the package got lost since I sent it to the London address. They seem to be looking for any reason to deny my refund. I'm extremely frustrated and will escalate this if I don’t receive my money back. I advise anyone thinking of purchasing from them to be cautious, especially regarding returns; their website may look appealing, but the experience is a nightmare!

Date of experience: Dec 31, 2025

Delivery is very slow

The delivery is exceedingly slow, and the customer service team appears indifferent.

Date of experience: Dec 23, 2025

Decent service

Date of experience: Dec 19, 2025

Vibrant color

The hue truly captures the visual appeal, though the fabric tends to wrinkle with any movement; a simple iron removes the creases.

Date of experience: Dec 18, 2025

Stay away!

I ordered jeans for my daughter, and after three weeks, they arrived, but they were not the same as what I ordered. When I contacted customer service, they told me I would have to cover the return shipping costs since the items sent may not match what was shown online. They suggested it would be costly to return, and the refund could take up to 21 days or longer, so they offered a 15% refund instead. We're now going back and forth in emails, and even though their offer has increased to 40%, I just want to return the item without paying for shipping since it's not what I ordered. The items ship from overseas, so don’t assume this is a local company.

Date of experience: Dec 16, 2025

Do not recommend

I ordered jeans that took four weeks to arrive, and when they finally did, they were comically oversized. I requested a refund, but the return policy is a challenge. The back-and-forth over discounts has been exhausting, and after 12 emails, I still don’t have the return address. I cannot recommend this service.

Date of experience: Dec 15, 2025

Sizing issue

The jumpsuit was just what I wanted. Unfortunately, the sizing was not right for me. However, their return process was straightforward, and I will definitely shop here again.

Date of experience: Dec 09, 2025