Review Time
I am so disappointed in the quality lately. I bought a dress that started falling apart at the seams after just two washes. For a premium Finnish brand, this is embarrassing. Customer service was unhelpful and refused a refund, claiming it was 'normal wear.' I expected better
I am so disappointed in the quality lately. I bought a dress that started falling apart at the seams after just two washes. For a premium Finnish brand, this is embarrassing. Customer service was unhelpful and refused a refund, claiming it was 'normal wear.' I expected better
Almost all my crockery is from Marimekko and it’s honestly such good quality - the printed plates still look new more than ten years on. I recently smashed a part of a teapot that I’ve had for several years - that was a gift so I couldn’t produce any receipts for - - and they went above and beyond to replace it. This is the sort of gesture that really instils brand loyalty! I have a couple of bags from there too and they’re beautifully designed and made.
My parcel was marked “delivered” but went to a random pickup shop and a stranger signed for it. I never chose a pickup point. Customer service checked my details, then pushed me to chase the courier myself. The return portal link they sent didn’t work either. When I asked for help, they repeated that it was the courier’s problem. That’s not good enough. I bought from the retailer, so the retailer should sort misdelivery with the carrier, investigate, and resolve. No ownership. No proactive support. No solution offered beyond “contact UPS.” I asked for a refund or a proper replacement. Still waiting for a real fix. Poor process and poorer attitude. Buyer is left doing the legwork while the seller shrugs. Not recommended.
The Marimekko backpack (”Everything”) was delivered on time, and the design looks nice (with the exception of the oversized and somewhat tacky Marimekko label on the keychain).However, the laptop doesn’t fit properly in the "laptop compartment", the magnetic closures don’t hold securely—so you risk losing items—and the mechanism for opening and tightening the bag is stiff and difficult to use.When the backpack is filled, the top flap doesn’t fully cover the opening, and the straps don’t hold the weight properly—they loosen completely under load. Also the shoulder straps are made of a slippery material, which causes them to slide off your shoulders easily.You also can’t fully pack the backpack, because if you do, it becomes impossible to close—the top flap is simply too small.While the backpack looks stylish, it seems clear that it hasn’t been properly tested in real use.What has happened to Marimekko’s quality?!
I wish, wish, wish I had read the Trustpilot reviews prior to my online purchase from Marimekko. As the company has a relatively high profile for its designs and is so well-known, I did not do so, more fool me. As so many others have said, the problem is with customer service, which is about as poor as it could be. I needed to return the dress I’d ordered; I followed the instructions on the website and received an email saying I would receive a return label “within a few days”. These few days stretched to a week, during which time I phoned twice and emailed. The agents I spoke to on the phone were either utterly clueless or being given very clear instructions to be as unhelpful as possible. Nobody could explain why a website, in 2025, could not produce a return label almost instantaneously as so many other companies do. Additionally, DHL, Marimekko’s delivery partner, sent both a QR code that didn’t work and had a website failure. Possibly not Marimekko’s fault, but it added to the frustration as I then had to wait in for a parcel collection. I do acknowledge that the return was quickly processed but the experience was such that I will never, ever order again from this company, however lovely their clothes might be. I have also promised myself that I will read Trustpilot’s reviews whenever I want to buy from a company I have not previously used!
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Marimekko Oyj is a Finnish home furnishings, textiles, and fashion company based in Helsinki.
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