Review Time
I purchased a lamp table online that was quite pricey for me, and it was £50 cheaper than my local store, which usually provides excellent service. However, the £50 saved was not worth it due to the lack of customer support I faced after my order. My voicemails went unanswered, and my delivery date was never confirmed. I won't be using this service again!
Purchased a pricey lamp table online. The cost was £50 less than at a local store known for its excellent service. However, the savings weren't worth the lack of customer support I faced after placing my order. My voice mails went unanswered, and I never received confirmation of the delivery date. I won't be returning.
The staff were rude, and once I stopped spending money, I was completely ignored. They claim to be a family-run business, but there was a clear lack of care for customers. After my negative experience, I discovered that many of the positive reviews were from staff I had interacted with. Prices were significantly higher than at other places, and the quality was mediocre. I found a much better experience elsewhere.
I previously bought a bed from the company and was thrilled with both the service and the product. So, when I needed a kitchen table, I returned. The sales representative was helpful, and we agreed on an 8-week delivery time. After 10 weeks with no table or updates, I called the store, only to be told to wait another week. After a second week passed without any communication, I called again and was informed of production delays that would take an additional 4 weeks. I chose to cancel my order. They then promised delivery in 2 weeks, but I had lost trust by then. That was on September 10. Despite multiple calls and emails, my £350 deposit has yet to be refunded, forcing me to initiate a chargeback through my bank. It's unfortunate because the products and staff are commendable, but the lack of aftercare has deterred me from returning.
I was informed that my new sofa would be delivered in 4-6 weeks after ordering on March 9. Now, I'm being told it will take 3 months. They've only responded to one of my four emails inquiring about the delivery timeline. The customer service has been dreadful, and their delivery time claims are misleading.
I called the shop and spoke with a representative who was incredibly helpful. We were interested in bar stools and needed additional measurements. The representative quickly measured and called me back with the dimensions, then placed the order for me, mentioning a delivery timeline of about 6 weeks. I received a call confirming the stools were ready for delivery the following week, which went smoothly. The delivery person unboxed the stools and explained how to assemble them. Overall, excellent service, and I would recommend this company.
Incredible prices and top-notch service! The representative was extremely helpful, and my new sofa is fantastic! The delivery team was very careful, removed the packaging, and ensured my new cream carpet was protected. A first-class experience all around; I will definitely be purchasing more furniture from them. Very satisfied.
I ordered our new sofas through their website without any issues; it was the best price I found online. The ordering process was straightforward, and I received a follow-up call with an estimated delivery date. The delivery date was confirmed about a week prior, and the entire process went flawlessly.
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