Review Time
The support portal was easy to locate, unlike some customer support lines I received acknowledgement for the issue logged. Furthermore they reached out to me on my email. Not only that George went the extra mile to verify if the issue still persisted and was patient enough to do it on more than one occasion (as I was not able to timeously respond at that moment). He took my issue seriously and made suggestions to resolve the matter (which was ultimately resolved). Much appreciated,
I recently purchased pods from this company however after one week one stopped working. I contacted Mixx customer service and spoke with George, he was attentive and knowledgeable about the product and gave advice on how I might be able to resolve the issue however it was unsuccessful. After conversations with George and Louisa it was decided that I would receive a replacement, which I have and is working fine. My thanks to George and Louisa on their professionalism and prompt resolution of this matter. I have had one of the best customer service experiences with Mixx thanks to George and Louisa. Caroline.
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