Review Time
I placed a paid order for 5 metal cards for my company's leadership team just over a month ago with the intention of using this product at trade shows and eventually rolling it out to our whole team. Unfortunately when the cards arrived, the RFID feature was completely unfunctional on all devices we tested, even after watching the tutorial videos provided by Mobilo, and walking through the process with their staff. When I shared this info with their team, they told me that before helping me, they would first like to know if I intended to purchase cards for more of the team. This felt like a red flag, and seemed to imply that the resolution of this issue (providing functioning cards, which we paid for) might be contingent on us committing to a bigger purchase.Eventually a member of their support and sales team asked me to set up a call, the first half of which was more of a sales pitch, focused once again on asking if I would be looking to purchase even more cards, to which I responded "not at this time, since the current cards I have already purchased don't work."Finally the agent admitted that the company has issues with the metal cards, and offered to send replacement plastic cards to test, which I agreed to. After two weeks the new batch of cards arrived and I was extremely disappointed to find that all of them were printed with the names of one of Mobilo's employees instead of our own team's.This whole experience left a bad taste in my mouth and seemed like it had the potential to be a scam. I eventually did receive a refund for the non functioning metal cards but am stuck with the $80 customs fee that I paid.
The system you put together is amazing. Having the dashboard, the landing page, all the integrations, the ability to see where people scanned your card, the options for the card itself, the keyfob, RFID. And all of that for the price is what blows my mind. I am trying to get our company to use your service. So glad I found you guys!!
Having bought mine, I've now persuaded other friends to get one and we are all delighted. The ordering experience was great, the design of the cards flawless, and the delivery mechanism transparent and swift, so that bit went swimmingly. We all experienced teething issues with setting up the cards once we received them but once we contacted their support desk, we were overwhelmed by the desire and dedication of the support staff. They were efficient, friendly, incredibly responsive and... well.. supportive. So very quickly we were all set up and running with our cards. I absolutely love mine, and in a world where we strive to stand out from the crowd, my Mobilo card certainly helps me to do that.
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