Review Time
My fiancé ordered my engagement ring from Molly Jewelry US and it’s beautiful, love the ring. However, it’s too big and my finger turned green immediately. Obviously, super embarrassing situation for a newly engaged couple! We reached out right away and got a response in about a day at first and we were told that we could exchange my ring for essentially the same one but in silver instead of rose gold (gold plated) and also get it resized in the process. After agreeing to this and sending the photos of the current ring, now no one is responding to either of our emails and it’s been many days. I really just want to exchange my ring so I can actually wear it finally!! Help!
My ring didn't even last 6 months past my wedding. The prong broke off for minor stones in two places. I reached out thinking I could get it repaired or new stones to take to a jeweler or something. Nope they told me it was external damage and not a manufacturing issue (aka my fault not theirs) and that in a "show of goodwill" they would give me 30% off. Uhm my husband spent $400 dollars with them 7 months ago and you want us to spend more money without actually trying to fix anything?How do I know I buy a new ring, the prongs break again and now instead of being out $400 dollars now it's $700? They took forever to answer back in emails and the discount when I gave them money for a solid gold ring that broke 6 months later? No thanks. Rings are pretty but go spend your money somewhere where they actually try and fix your problem, not just essentially blame you then offer you a discount. If I could post pictures here and the email I would. Avoid this place like the plague.
We placed 3 separate orders, and we didn’t have any trouble whit the first two rings, they look amazing and arrived on time; however the third one got lost in the mail. Molly Jewelry made sure we have a replacement for it with no trouble, they were very helpful and kept in touch for any update. Truly a great service. We are very grateful.
If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelry really has some of the best top tier rings online. DO NOT SECOND GUESS THEM!!!! Thank you Molly Jewelry for your amazing work!!
This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it complements my other rings perfectly. I couldn’t love it more!Additionally, the customer service was excellent from start to finish. Thank you so much!Half Eternity White Sapphire Wedding Band Promise Ring For Woman
First off, I never got a confirmation email (yes I checked my junk inbox), so luckily I had a screenshot of my order number to reference, which was minor because I did eventually get an email about shipping once a label was made. However that’s where the issues really started. USPS put the package on hold for unpaid postage, I reached out to MollyJewelry and they said they resolved it. The hold changed to “moving to next destination” so it seemed all good. Two weeks of no updates from USPS, and they messaged saying they seized the package for counterfeit postage. I’m pretty forgiving of lost packages or postage issues because that’s not the companies fault, but when you’re getting packages seized for counterfeit postage, it reflects really poorly on the company.
I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I changed my mind a few times! I would recommend them 100 times over and will be back for future jewelry purchases! Thank you💚
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At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.
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