Review Time
Moneris has been a consistently reliable partner, providing excellent service and dependable support whenever needed. Their team is professional, responsive, and committed to helping businesses navigate payment solutions with confidence. The overall experience—from setup to ongoing assistance—has been smooth and efficient. Moneris continues to demonstrate why they are a trusted leader in the payment processing space.
Tara at Moneris Solutions was absolutely outstanding. We where working several groups of people, but none of them could identify why we couldn't get our account launched. Tara took literally 30 mins and called me back with a solution that got our business all setup to accept payments. Tara is one of kind and Moneris needs to reward her for her quick thinking and fast response to solving my problem, when all others took weeks as they didn't own the problem and passed it along to others. Tara jumped right in, figured it out and walked me through how to fix it. Thanks Tara
Usually when you call any tech support one feels rushed by the agent; however, my experience with Ken was completely the opposite. He took time to listen to my issue, and made sure that he tried everything to fixed it on the spot. Even after once we agreed that it wasn't able to be done on the same day, he kept working on his end and once it was sorted he called me back to confirmed with me that the issue was solved. His calm, secure, pleasant and knowledgeable demeanor and personality were just a bonus throughout the entire interaction. Thank you Moneris for having him in your team.
I could not be more disgusted with Moneris. We had a fraudulent transaction, I contacted Moneris before they even new it happened. Two months later, they called and said they needed to take the money back and it would happen in the next 3 or 4 days. They took the money that night (that was ok) but they also froze our Moneris accounts so that 15K that should have gone into our accounts did not. I was never once told by Moneris that they would be freezing the account AND they also took almost $1000 out of our account for no reason at all. AND NOW THEY'RE STALLING! Do not do business w/ Moneris! VERY UNPROFFESIONAL!!
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