Review Time
One star is too high of a rating for Moneris. Owned my own retail business for over 20 years and just recently sold the business and need to cancel my contract with them. I also cancelled many other services etc with absolutely no issues. After 4 phone calls I am still unable to cancel my service with Moneris. Have only spoke with condescending difficult representatives on the phone. Super frustrating .. I thought I was the customer.
"ALERT" SMALL BUSINESS OWNERS "KEEP AWAY"I was a Moneris Client for almost 5 years, after paying thousands of dollars in fees, the credit department asked me for my financial statements for the last 3 years including my NOA, I also signed a personal guarantee, as if they were granting me a line of credit. My business is a seasonal business in the field of renting powersport vehicles, my surprise began this season, once we processed the transactions with Moneris, and the money from the sales after a week did not reach the bank account, I decide calling them, which is quite an adventure, because they are hours wasted on the phone, I spent 2 hours trying to find out what was happening, until they finally let me know that they had imposed a 35% retention on our transactions, that is, they would deposit us only 65% of sales and our business has a profit margin of 15%, that is, this season I would have to finance 20% of the operation of my business out of my pocket.Small business owners stay away from Moneris, if you don't want to see yourself on the verge of bankruptcy like I did.With Moneris I experienced the worst customer service in Canada, it seems like this company was doing you a favor. They also have the highest rates in the industry.I swear that if I could give less than one star I would not hesitate to do so.
After signing up for a business account, my bank asked if I'd be interested in receiving information from Moneris due to by business needing portable debit options. I said yes. Before contacting you, Moneris will run a hard credit check and impact your score! Mine dropped 20 points. Then Moneris says that they wouldn't be a good fit for my business as we don't process more than $30,000 in sales via door to door debit. Why run credit before even speaking with a potential client? What a ridiculous system!
Have been with Moneris 1.5 years entered a manual tranaction which is an option on my moneris wireless machine for $ 280 Taxi business to send home girlfriend who lived out of town and a long distance away . I Spoke to card holder received all info including expiry and 3 numbered code on back transaction approved .All good right ? WrongCard holder a month later disputed transaction saying i never authorized it and i responded with receipt and i won the case.(2cnd) dispute, I provided all receipts once again Moneris Decision (lost) .Manual tranactions are risky We can not prove the card holder was responsible i was told.I asked if manual transactions are risky why does Moneris offer it as an option ? I was told it is my choice you will not be reinbursed and to challenge us will cost $500 for an arbitrator.I am at a loss for words here !
Shockingly bad support from their eProducts department which is supposed to support their web payment services. They have one guy there, who answers after 2 days and is clueless, unable to answer the simplest questions or fulfill the most basic requests. If you sign up with them, you will have NO support.
Don't sign up for Moneris, look around for trustworthy companies, and don't rush. There is a lack of transparency, commitment, and customer values. The business conduct of this company needs to be investigated. My experience with them has been the worst a customer can have. Contact me at 902-897-6048 before you sign up. Think twice before signing up.
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