Review Time
Initially impressed, all linking went surprisingly smoothly. All features look encouraging at first, although in the end not really delivering on the detailed analysis I was expecting. Clearly a lot of development needed, just too early stage. I was looking to integrate it in my business but I don't think it hits the spot yet, and worse still, their own web links don't work and their customer service is non existent - the silence is deafening.
Have had missing random transactions after being with moneyhub for a couple years and cannot get any timely response from their emails I am thinking to move my subscription to another money app ** Updated, this is not recent transactions, 4 missing from June and 5 missing from July. This is September!
Have had missing random transactions after being with moneyhub for a couple years and cannot get any timely response from their emails I am thinking to move my subscription to another money app ** Updated, this is not recent transactions, 4 missing from June and 5 missing from July. This is September!
I’ve been using Moneyhub for well over a year. Twelve months ago, I would have given it a five-star rating. I was delighted with it. I’m afraid, however, that it has gone seriously downhill. Customer support is dreadful. I have been unable to sync with my most important account, Fidelity, for over a month. Reports to Customer Support either go unanswered or are met with a response along the lines of “We’re working on it.”It is so disappointing that a first-class app has now deteriorated to the point where I have decided not to renew my subscription. There are clearly serious problems within the management structure of Moneyhub. I wouldn’t advise anyone to subscribe to it. What a great pity.
I’ve been using Moneyhub for well over a year. Twelve months ago, I would have given it a five-star rating. I was delighted with it. I’m afraid, however, that it has gone seriously downhill. Customer support is dreadful. I have been unable to sync with my most important account, Fidelity, for over a month. Reports to Customer Support either go unanswered or are met with a response along the lines of “We’re working on it.”It is so disappointing that a first-class app has now deteriorated to the point where I have decided not to renew my subscription. There are clearly serious problems within the management structure of Moneyhub. I wouldn’t advise anyone to subscribe to it. What a great pity.
Good points first. Any easy to use app/website. I've had a few dealings with support and found them courteous and helpful and quite acceptable response times.Negative - the list of connections with issues seems to be growing. I've been with them for nearly a year now (since MoneyDashboard disappeared) and from what I've seen once a problem gets on that 'current list' of know issues it stays there. Similarly the 'not supported' is growing and we're 'working on it' hasnt been updated since I joined. To me it implies there isn't much activity going on in the IT development side of the business - and I don't want to be caught like I was with MoneyDashboard.So good app - but not sure I can bet my future on it.
Good points first. Any easy to use app/website. I've had a few dealings with support and found them courteous and helpful and quite acceptable response times.Negative - the list of connections with issues seems to be growing. I've been with them for nearly a year now (since MoneyDashboard disappeared) and from what I've seen once a problem gets on that 'current list' of know issues it stays there. Similarly the 'not supported' is growing and we're 'working on it' hasnt been updated since I joined. To me it implies there isn't much activity going on in the IT development side of the business - and I don't want to be caught like I was with MoneyDashboard.So good app - but not sure I can bet my future on it.
Like others, I switched to Moneyhub after Money Dashboard closed down. I thought this was the least gimmicky of the budget management apps out there, and I still think that. It has good connections with financial service providers, so the basic task of consolidating your finances is fulfilled. However, the analytics functionality is surprisingly rudimentary. For instance, you cannot de-select spending categories when analysing your spending patterns - this is important if you want to look at routine spending without lumpy categories (e.g. holidays, building projects etc). This is a pretty basic requirement. What is worse, when I raised it with support they didn't even understand the question, and gave me an answer about changing the names of categories. What a shame - this could be so much better.
Like others, I switched to Moneyhub after Money Dashboard closed down. I thought this was the least gimmicky of the budget management apps out there, and I still think that. It has good connections with financial service providers, so the basic task of consolidating your finances is fulfilled. However, the analytics functionality is surprisingly rudimentary. For instance, you cannot de-select spending categories when analysing your spending patterns - this is important if you want to look at routine spending without lumpy categories (e.g. holidays, building projects etc). This is a pretty basic requirement. What is worse, when I raised it with support they didn't even understand the question, and gave me an answer about changing the names of categories. What a shame - this could be so much better.
I started using moneyhub after money dashboard closed down, I found this gave the best tracking and customisation I required for my finance. Connections across a wide range of accounts and auto sync and tagging.When the free period ended I was happy to pay for the premium subscription to keep using this. Unfortunately about 1 month after taking out the premium options the app stopped updating and informed me that I only had a basic account. Checking on my google account showed a fully paid moneyhub subscription. Having submitted a support ticket I received an initial email asking for some further information, followed by no updates for the next 2 weeks. Follow up messages did not elicited a response. A holding message stating the issues has been logged and they are investigating would let me know that something is being done. Once I left a poor review on trust pilot I was contact by support first thing the next morning and then received several emails during the day as they were able to identify the root cause and correct it. I'm happy that the issue has been addressed now and I can use the service again, but the quality of a company can be often judged by how they deal with things that have gone wrong. From my experience moneyhub have not excelled in this
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Moneyhub puts you at the centre of your financial universe, giving you unrivalled clarity and control over all aspects of your finances. We help our users plan and manage their finances with spending analysis, budgeting, investment tracking and scenario modelling based on an aggregated view of their financial data. Open Banking is at the heart of a lot of innovation in FinTech, and we are at the heart of the action.See more
