Review Time
In principle MoneyHub does what I want but setting up certain connections requires the emailing of a One Time Code (OTC) ... but the OTC email never arrives. I can't get the web app to work at all because that requires a OTC email ... which never arrivesAs a nit, MoneyHub app documentation states that the app "logs into your bank on your behalf, captures the data from the screen and translates it into data we can add to your MoneyHub". I very much hope that MoneyHub uses the OpenBanking API and does not "screen scrape" in this way!!!Added 7 Dec 2023:MoneyHub Customer Support have indeed been in touch with me several times but I am still not receiving emailed OTCs from either mobile or web apps.Added 21 Dec 2023:MoneyHub Customer Support got back in touch. The problem with sending one-time codes turned out to be the fact that my email address forwards to a different mail server This shouldn't cause a problem, and doesn't for other companies, but when I changed the email address that MoneyHub knows me by the problem went away. I've updated my rating to indicate that I'm now happy with MoneyHub, even though the problem shouldn't have occurred.
06/11/2023 This is more of a rolling review of the service from coming from Money dashboard classic. I am impressed with the number of financial services you can link to the platform, from pension fund, transfer on PayPal, and international money transfer services, which give the most accurate snapshot of one's finances. Also, the categories have been reasonably accurate with the time needed to categorise transactions. Duplicate transactions do occur a lot . I still need to find a fix for this, hence the -1 star. Other than that, this tool is potent in understanding every aspect of your finances and getting on the right track to budgeting and understanding fluctuations in expenditure.
06/11/2023 This is more of a rolling review of the service from coming from Money dashboard classic. I am impressed with the number of financial services you can link to the platform, from pension fund, transfer on PayPal, and international money transfer services, which give the most accurate snapshot of one's finances. Also, the categories have been reasonably accurate with the time needed to categorise transactions. Duplicate transactions do occur a lot . I still need to find a fix for this, hence the -1 star. Other than that, this tool is potent in understanding every aspect of your finances and getting on the right track to budgeting and understanding fluctuations in expenditure.
A good idea, but unreliable, and limited support when things go wrong. I setup bank feeds with banks, unfortunately it imported duplicate transactions from a credit card. Support advised "Sometimes this happens", and said I should delete duplicates. How can I trust transactions have been imported? Then a feed stopped after a few days, support advised to readd the account, and transactions would merge, they didn't. I had 2 mortgage accounts and duplicate transactions. Support advised I should archive one account. I have no faith in the reliability of the product, still needs some work.
A good idea, but unreliable, and limited support when things go wrong. I setup bank feeds with banks, unfortunately it imported duplicate transactions from a credit card. Support advised "Sometimes this happens", and said I should delete duplicates. How can I trust transactions have been imported? Then a feed stopped after a few days, support advised to readd the account, and transactions would merge, they didn't. I had 2 mortgage accounts and duplicate transactions. Support advised I should archive one account. I have no faith in the reliability of the product, still needs some work.
10/07/2024: Another experience of less than great Moneyhub support. Background...Moneyhub web app starts to show inaccurate balance on an account. Transactions replicating ok, but balance is plain wrong. 10 days after raising a ticket, I've been asked for the same information twice (even though the information being requested has been provided in the same email trail 6 days previously), been told that "I can't see any open message for you" (not sure what that means, but it sounds like they are loosing things and it doesn't fill me with confidence). Add to all this that I've been passed between 3 support agents. I have asked for a resolution estimate, but have not been provided with one...instead, I was told (their spelling, not mine) "I well add your details to the existing investigation and come back to you when we have an update.". Realising that things will go wrong, an organisation shouldn't be judged on mistakes, but they can be judged on their response when mistakes happen and based upon Moneyhubs response to date, I really couldn't recommend Moneyhub.10/10/2023: Was in the process of evaluating Moneyhub prior to signing up to a subscription. Created an account, connected external Banks and started to evaluate the functionality. Had a number questions that the support/help material does not address (not complex questions...actually pretty fundamental ones). Dropped the question on the online chat support. Over 2 hours later got an answer...that had no relation to the question that I asked. Not confident that I will be able to evaluate Moneyhub if it takes over 2 hours to provide an irrelevant answer to a simple fundamental question. Will persevere for a bit longer and will update rating if appropriate...current view is that I am unable to evaluate if it's not the tool for me.11/10/2023: Day 2 with Moneyhub. My experience with Moneyhub Support gets worse. I had yet another simple question for Moneyhub Support... "Why do certain transactions show in the Spending Budgets feature, whilst other transaction of an identical nature do not?". Rather than provide me with any answer, the response was "I will submit a Feature improvement on your behalf for our team to make changes". It feels like I am a non-paid tester rather than a (potential) subscription paying Customer...still not had any valid answers to any questions I have raised.15/11/2023: Getting better. Whilst there are still some questions that I am trying to get answers for, there are now some sensible answers forthcoming. This is because a much more experienced & senior Support Team member has picked up my support requests. There are still some features that I need Moneyhub support get my head around (Budgeting, Moneyhub treatment of Pending v Cleared transactions, Moneyhub treatment of transactions that are categorised as Transfer) and there are some features that are subject to Moneyhub "Feature Requests" being delivered, but, with these few caveats, Moneyhub is starting to make sense.19/10/2023: I've had 9 days getting familiar with Moneyhub. It is clear that I have needed this time to become familiar enough with the features to make it work for me...and it does. 2 key realisations for me 1. I now understand how to use the "Transfer" category to exclude transactions from being included in Income and Expenditure calculations. 2. I have worked out how to use the "Project" features to segregate transactions that cannot be segregated (to my requirements) using the "Category" feature. Moneyhub would benefit from some feature enhancements (which you can request...and will get put on their backlog for consideration), however it does what I need it to do accurately & with clarity.
10/07/2024: Another experience of less than great Moneyhub support. Background...Moneyhub web app starts to show inaccurate balance on an account. Transactions replicating ok, but balance is plain wrong. 10 days after raising a ticket, I've been asked for the same information twice (even though the information being requested has been provided in the same email trail 6 days previously), been told that "I can't see any open message for you" (not sure what that means, but it sounds like they are loosing things and it doesn't fill me with confidence). Add to all this that I've been passed between 3 support agents. I have asked for a resolution estimate, but have not been provided with one...instead, I was told (their spelling, not mine) "I well add your details to the existing investigation and come back to you when we have an update.". Realising that things will go wrong, an organisation shouldn't be judged on mistakes, but they can be judged on their response when mistakes happen and based upon Moneyhubs response to date, I really couldn't recommend Moneyhub.10/10/2023: Was in the process of evaluating Moneyhub prior to signing up to a subscription. Created an account, connected external Banks and started to evaluate the functionality. Had a number questions that the support/help material does not address (not complex questions...actually pretty fundamental ones). Dropped the question on the online chat support. Over 2 hours later got an answer...that had no relation to the question that I asked. Not confident that I will be able to evaluate Moneyhub if it takes over 2 hours to provide an irrelevant answer to a simple fundamental question. Will persevere for a bit longer and will update rating if appropriate...current view is that I am unable to evaluate if it's not the tool for me.11/10/2023: Day 2 with Moneyhub. My experience with Moneyhub Support gets worse. I had yet another simple question for Moneyhub Support... "Why do certain transactions show in the Spending Budgets feature, whilst other transaction of an identical nature do not?". Rather than provide me with any answer, the response was "I will submit a Feature improvement on your behalf for our team to make changes". It feels like I am a non-paid tester rather than a (potential) subscription paying Customer...still not had any valid answers to any questions I have raised.15/11/2023: Getting better. Whilst there are still some questions that I am trying to get answers for, there are now some sensible answers forthcoming. This is because a much more experienced & senior Support Team member has picked up my support requests. There are still some features that I need Moneyhub support get my head around (Budgeting, Moneyhub treatment of Pending v Cleared transactions, Moneyhub treatment of transactions that are categorised as Transfer) and there are some features that are subject to Moneyhub "Feature Requests" being delivered, but, with these few caveats, Moneyhub is starting to make sense.19/10/2023: I've had 9 days getting familiar with Moneyhub. It is clear that I have needed this time to become familiar enough with the features to make it work for me...and it does. 2 key realisations for me 1. I now understand how to use the "Transfer" category to exclude transactions from being included in Income and Expenditure calculations. 2. I have worked out how to use the "Project" features to segregate transactions that cannot be segregated (to my requirements) using the "Category" feature. Moneyhub would benefit from some feature enhancements (which you can request...and will get put on their backlog for consideration), however it does what I need it to do accurately & with clarity.
Could have been so good and a worthy replacement for Money Dashboard but for one thing ... no actual calendar function. No ability to add "forecasts" by day (only month). No display of predicted balances at all. Pretty useless for a budgeting app then. It doesn't really tell you anything more than your bank balance already does so for free.
Could have been so good and a worthy replacement for Money Dashboard but for one thing ... no actual calendar function. No ability to add "forecasts" by day (only month). No display of predicted balances at all. Pretty useless for a budgeting app then. It doesn't really tell you anything more than your bank balance already does so for free.
I really like the app. Easy to use and intuitive. However I am getting expenditure double counted which makes tracking my expenditure more difficult than it needs to be. I’ve read their explanation of double counting but it really needs to be sorted out before I commit to the app. I would also like it if pending transactions were not included. A good app but just a couple of issues that need sorting.
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Moneyhub puts you at the centre of your financial universe, giving you unrivalled clarity and control over all aspects of your finances. We help our users plan and manage their finances with spending analysis, budgeting, investment tracking and scenario modelling based on an aggregated view of their financial data. Open Banking is at the heart of a lot of innovation in FinTech, and we are at the heart of the action.See more
