Review Time
Our car wouldn't start as we were leaving a service area on the motorway. We reached out for help through an app, and within moments, a recovery agent was assigned to us. The representative arrived within 45 minutes, having already called us to inform us of his arrival. He identified a split fuel pipe and explained that he would need to transport us home, which was quite a distance. He was incredibly helpful and made the situation much easier. Thank you for the prompt service, and to the recovery team, keep up the great work!
As an older lady, I felt quite distressed when my car wouldn’t start after a shopping trip far from home, leaving me feeling vulnerable. I reached out to the service, and a friendly representative answered immediately and took my information. He assured me that help would arrive within two hours. Just 15 minutes later, another representative called to check on my well-being. The breakdown vehicle arrived within half an hour and successfully started my car. They even followed up later to ensure I had reached the garage without any issues, which I did. Outstanding service from the company.
As an older woman, I felt quite upset when my car failed to start after a shopping trip far from home, leaving me feeling vulnerable. I called the service, and a kind representative answered immediately and took my details. He assured me that help would arrive within two hours. Just 15 minutes later, another representative checked in on me. The breakdown vehicle arrived within half an hour and successfully started my car. They followed up later to ensure I reached the garage without any issues, which I did. Exceptional service from the company.
No issues at all. Reliable recovery service. I was prepared with warm clothes, snacks, and water. Fortunately, I was just overheating, so I had a moment to find a parking spot, and local workers offered restroom access. The rescue arrived on time, and the truck came quickly. Despite the cold, I got home promptly.
I had a flat battery on a narrow country lane. As a single woman, I needed breakdown cover. I called at 10:57 Thursday to request roadside assistance, advising them not to send a recovery truck. Two hours later, a recovery truck arrived, but the driver couldn’t do breakdowns. He went to request roadside assistance but never returned. After a lengthy call to customer service, I was told help would arrive, but 90 minutes later, another recovery truck came. The driver left again to request roadside assistance. I spoke to customer service again, and as it was now dark and very cold, I suggested they send someone in the morning. I received a text at 8:05 saying someone would arrive by 9:35 am, but they didn’t show up. I was then promised help by 11:48 am, but that didn’t happen either. I received no follow-up call from customer service as promised. Now, I’m waiting for a call by 1 pm, 27 hours after my initial call. Avoid this organization; it’s essentially a call center that fails to deliver.
My car wouldn’t start on one of the coldest days of the year—I expected a long wait for help. After reaching out through the user-friendly app, they dispatched assistance within 15 minutes, and they arrived in 35 minutes. A thorough check was done, and the issue was diagnosed within half an hour. They got me going so I could drive to the main dealer for repairs.
We broke down just after leaving a major road. The engine suddenly died, and I suspected the cam belt had broken (which was correct), so roadside repair was not possible! I called the service and found them to be very helpful, efficient, and reassuring. The breakdown service arrived in an hour and was excellent. Breaking down at night in the cold is never enjoyable, but the entire experience was significantly improved by the company.
I've used the service twice in the past four months. Both times, the service was easy to navigate. Communication was well-structured and straightforward. The recovery teams arrived as promised. They were knowledgeable and helped me make sensible decisions to get me home or back on my way. I highly recommend the service.
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GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.See more
