motortrustuk-bury.co.uk

4.5
4.5 Based on 160 reviews

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Average Rating

4.5

/
5

160 Reviews

5 Star
84%
4 Star
3%
3 Star
1%
2 Star
1%
1 Star
12%

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Daniella S
Poor customer service

Rang them to inquire about a car at another site to see if it could be brought over due to being on crutches. Was told that they couldn't do this without a reservation - which i was happy to do once they confirmed it was refundable. If I didn't want to go ahead with the car.From the time of the reservation the price of the payments had changed atleast 3 times. I rang them to ask if the car was enoute and if we could discuss the price issues. I was told the car would arrive the next day and they would ring me. 2days later i still hadn't received a phone call - i rang up the site and asked for an update on the progress to be told the car would not be arriving till after weekend. When I voiced my frustration with the time scale as well as the price the sales person then went on to say " we dont move cars between sites unless we're sure of a sale" and that maybe we should iron out the price issues first. I explained that the reservation was to test drive and that it wasn't a guaranteed sale. Due to not getting a response I went on to say i would like to cancle the reservation and was told I would be called back with regards to this. 2weeks later I am still without my refund. Countless tries to talk to someone and promises of a call back are met with silence. Not the best customer service at all.

1
Date of experience: Aug 08, 2025
Julianne Lindsay
Great choice of cars and helpful team.

Bought a BMW X3, great condition, full history, and MOT included. Finance was quick and I was driving the next day. Very professional.

5
Date of experience: Aug 08, 2025
T. M
Luke was friendly and honest

Luke was friendly and honest. I traded in my old car and drove away in a newer, more reliable one for a good monthly payment. The car came with full service records and hasn't let me down.

5
Date of experience: Aug 08, 2025
Yash Patel
Proper dealership- friendly faces

Proper dealership- friendly faces. I picked a Honda Civic and the whole thing was sorted in 48 hours. Performance is brilliant and I've already done 1,000 miles with no issue.

5
Date of experience: Aug 08, 2025
Shannon
No communication have to chase up ever step of the way

Please if you are considering using motortrust read my Google review in depth including reply from general manager

1
Date of experience: Aug 06, 2025
Janet
Rizwan was incredibly helpful with the…

Rizwan was incredibly helpful with the handover and finalisation of the car sale

5
Date of experience: Aug 04, 2025
Kaya McIntyre
Riz has been extremely helpful when…

Riz has been extremely helpful when purchasing my car through finance with a third party. He went above and beyond to make sure everything was sorted, including coming in on his day off! Thanks Riz

5
Date of experience: Aug 03, 2025
Kathleen
Kia Sportage

Great experience with these guys trading in my old banger and getting a good deal on my used car purchase. The team were helpful but not too pushy and I came out with a deal on a quality car which suited us both. Good job guys!

5
Date of experience: Jul 31, 2025
BAZZCH_
I am a single lady who was anxious…

I am a single lady who was anxious about buying a new car Independently. RAF and RIZ went above and beyond and the experience was excellent. Professional, patient and helped with changing my private registration, tax, warranty etc. Thank you for making my experience an absolute pleasure

5
Date of experience: Jul 31, 2025
Overlords6930
Bad customer service

We bought a car that had a couple of minor issues which we were told if we took the car away these would be sorted at a later date. The salesman came and picked the car up a week later to fix the issues. Only to be told on the phone when it was being delivered that the repair looked worse than when it went in which didn't fill me with much confidence. Once the car arrived there was more exterior damage that wasn't there when the car was picked up. Now we have tried for around 6 to 8 weeks to get these issues sorted but now we are getting no response from the manager and the floor manager. We have called more than 20 times and been in twice and we are still at square one. Well even worse becuase of the extra scratches now. DON'T TAKE A CAR FROM HERE UNLESS YOU ARE 100 PERCENT HAPPY

1
Date of experience: Jul 30, 2025

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