motortrustuk-bury.co.uk

4.5
4.5 Based on 160 reviews

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Average Rating

4.5

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5

160 Reviews

5 Star
84%
4 Star
3%
3 Star
1%
2 Star
1%
1 Star
12%

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Shocking communication

Nothing but trouble with this company. Purchased an Audi with the intention of having it delivered for when we arrived from overseas, told it was on route so eagerly awaited it only to get a call to say the car had picked up a fault, after 2 weeks with multiple attempts to communicate and getting no where, just lies and false hopes we finally recieved our car! To then a month later when visiting a garage we had remembered we'd never received proof of our extended warranty policy, phoned the company who told us motor trust never set it up but happily took our money from it. Been a week now since phoning to ask them to sort it, no calls back and no email to confirm it has been set up. Made our move back from overseas nothing but stressful and still not doing their jobs properly.

1
Date of experience: May 28, 2025
Sherry
I wish I have read the 1star reviews

I wish I have read the 1star reviews! Do not believe one word what they say as they promise you a car that will look like one of the showroom cars only to get nothing like that! We even paid extra for the car to be fully valeted and done deep clean but we were lied, not only by one dealer but 2, and had the car in a very disgusting condition! Also they say you have enough fuel to last you until home but 5 min on the road we had to find a garage! There's has been quite few problems, too much to write here but my warning : please do not believe them, do read the 1 starter reviews and steer clear from this car dealers, hard to make them do the right thing and to do what they promised! It's over 4 weeks now and still waiting for the right documents of 3 years warranty as advertised as they send us one but totally different car make and fuel type!!!! Can't believe it!!!

1
Date of experience: May 27, 2025
Ike Patterson
Bought a Kia Picanto from motortrustuk Bury

Bought a Kia Picanto from motortrustuk and needed to have it delivered to North Wales, Joe and Riz where so helpful both from buying the car and arranged delivery from start to finish. Arfan (junior) delivered the car, so kind and friendly and ran through the info on my new car. They are a brilliant team and so pleased I found them and have no hesitation in recommending motor trust. Well done team 😊👏

5
Date of experience: May 23, 2025
Karl Foster
Dealt with Aidan really down to earth…

Dealt with Aidan really down to earth bloke. Very helpful . Definitely needs to be a change to the employee of the month :) Love my new new car and process of getting it couldn’t of been easier.

5
Date of experience: May 23, 2025
MrApoq
Happy with service received by Joe on…

Happy with service received by Joe on buying my car which was all done via phone since I don’t live near the garage. Special thanks to Junior (the delivery driver) who safely delivered the car to our meeting point and was pleasant and courteous. Junior was also bang on time even though we all had a long journey to meeting point.

5
Date of experience: May 22, 2025
Colleen Baker
Just picked up my Polestar 2 from…

Just picked up my Polestar 2 from Motortrust Bury.The service help and assistance I recieved from Kalum and Greg was exceptional very knowledgeable went more than the extra mile to ensure I was happy with my choice.If you are in the market for a quality used car I would definatly recommend visiting Motortrust Bury and talking to Kalum and Greg. An easy 5 star service.

5
Date of experience: May 20, 2025
Wanda Cook
RAF helped us when we first looked at…

RAF helped us when we first looked at some motors and from then on has been super helpful and has even helped with getting our insurance and giving us peace of mind every step of the way

5
Date of experience: May 18, 2025
Gwendolen
Great customer service from Riz

Great customer service from Riz when we bought our BMW 2 series from Motor Trust, Bury. Friendly and professional in all aspects of communication, test drive and transaction. Wouldn’t hesitate to recommend.

5
Date of experience: May 11, 2025
Austin Adams
Very professional and helpful staff…

Very professional and helpful staff help from scratch till I bought the car. Very cooperative. Specially staff member Aidan was very polite helpful throughout all the process. Really excellent service. Appreciated.

5
Date of experience: May 09, 2025
RaikSquid
The Easiest Used Car Dealership I have…

The Easiest Used Car Dealership I have dealt with—I bought the car via my vehicle finance team, and MotorTrust Bury was excellent to deal with. Even with a few issues on my side, they managed to keep the car for me longer than they should have, which speaks volumes for the company and Riz, who was extremely helpful.On arrival, all staff were very attentive, and the handover and car being signed over to me via DVLA was done without any hassle. I was soon returning to Scotland, which was an enjoyable drive in my new car.Thanks to the 3-year warranty, I had no problems buying from Motortrust Bury.

5
Date of experience: May 08, 2025

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