Review Time
Horrible service. Ordered a bag October 31st. It's now December 3rd. The system says the order and still waiting to fulfill. I emailed them, several times. Response 1: it takes 2-3 business days, per our website to fulfill your order.Emailed back with no response. Response 2: here is a link to your order status.Well since I have a log in not helpful. I do have a few of their pieces already, but this time around their customer service really is horrible and wonder what happens when you need warranty work done?They grew too fast, time to go out of business, if you can not act responsible.
Absolutely infuriated with the abysmal service provided by MVST Luggage Company! Three months ago, I made a purchase with the promise of 2 days shipping using FedEx next-day shipping that I paid for. However, I was shocked to discover that the item I wanted wouldn't even begin shipping until December - a fact conveniently omitted during the purchase process.Upon inquiring about the delay and requesting specific details on shipment and delivery, I was rudely informed that my order had been canceled due to alleged fraud. How dare they accuse me of fraudulent behavior after I had paid my hard-earned money three months ago without any issue!The customer service at MVST is not only vague but outright dishonest. It became apparent that many other customers, like myself, were in the same frustrating situation due to the company's failure to start production on the items they are selling. Some have been waiting for their paid-for items for four months or have had their orders inexplicably canceled without warning.The lack of transparency and deception displayed by MVST is appalling. I strongly advise against making any purchases from this company unless you want to be sorely disappointed, left empty-handed, and dealing with endless headaches.Furthermore, the reports of items not being durable and falling apart within a year, despite their exorbitant prices, only adds to the list of grievances. Save yourself the trouble and money - steer clear of MVST Luggage Company at all costs! ⚠️🧳🔒
Horrible customer service, ran an early bird special with pre ordereds so the bag was meant to be $585 instead of &685. By pre committing with a $25 pre order.Their normal delivery charge is $55 outside of the states.Then when the suitcases were ready to be ordered you are forced to buy. $ 120 premium shipping so in actually fact the promo only gives a savings of -$10.Complete false advertising! Stay away from these scammers.
Wait, I have to give at least 1 star? DO NOT BUY! Total Waste of MoneyI can’t believe I wasted my money on this MVST suitcase. It didn’t even last ONE TRIP before falling apart. The case is made of the cheapest materials imaginable, and the clasps are so flimsy they won’t even lock anymore. I beg you, DO YOUR RESEARCH and spend your money elsewhere. To make matters worse, I found out this company is buying these units in China for pennies and selling them at a 5x markup. It’s a total rip-off! I will never recommend or buy from this company again. I admit it, I fell for the paid YouTube influencer reviews. Don't do what I did. Avoid this product like the plague!
The free shipping wasn't free and ended up paying $ 150 for shipping + customs.To make matters worse the suitcase came damaged and it was also the wrong size.No phone support or method of contacting them. Need to go through my credit card company now.Definitely not the quality and service i was expecting for a $ 1000 suit case. Waiting for them to fix this.
The most disappointing purchase I’ve made in years. I find it outrageous that people are comparing this to rimowa. Like many others, my medium size luggage got thoroughly damaged with the first trip I took it on. So much so, that delta reimbursed me for the full cost of the luggage!! It’s frustrating because there is no where on their own website to leave a proper review, and when you search online, you see countless influencers giving positive reviews of their products, but I bet none of them have actually taken the bags on a trip! Setting aside the cheap quality of the aluminum and build, there are so many issues with the interior design. The clips holding the cover on one side always come undone, so everything you’ve packed on that side falls out constantly. The zippers are so tough and always get stuck. Even the wheels aren’t that smooth. Now, after 4 trips with the suitcase, there is space between the lips of the two edges when the bag is empty and shut. Usually, when I overpacked it a few times the suitcase wouldn’t fully close, but now it’s happening when it’s empty—ridiculous! Please don’t purchase.
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