Review Time
If there is a zero star, I’d rate them ZERO. It already dented once received, requested return the same day. Support team replied “ It is possible that the suitcase was subjected to rough handling during transit, which caused some minor dents”. I laughed… from Chino to Thousand Oaks, only traveled within LA. What the quality! And they wouldn’t provide me a return label but 15% off. Haha…. I spent almost $600 to buy a defective product? I asked return label again, still … then offer me a replacement. I don’t want your product. Never never wanted to deal with them again. Very funny, when I didn't want the replacement but refund. Now they need to identify errors, whose error? my error now to dent the suitcase?
I wasn’t so sure at first, so I played it safe and ordered the small size. But once I saw that red color, wow — honestly the best shade of red I’ve ever seen on a bag . I loved it so much that I went ahead and ordered the bigger size right after. It’s really rare to find a bag with such unique colors, and I think the aluminum finish gives it that classy shine.
I'm an influencer that was burned by this company. I was hired for a collaboration and it was a gifted exchange plus commission. Once I posted, the company disappeared and never paid any commission. I sent them several firm messages and mails on different platforms in the months following and finally received a response. They claimed they did not offer commission although I have it all in writing which I sent to them. I took both of these suitcases on one trip and it looks like they were run over by a car. Major dents and scratches. Horrible product and horrible company. Would not recommend at all. Beware.
Terrible product. First of all the case scratches easily. In 6 months I have checked it in baggage once and it came out with multiple dents. Worst of all one of the locks is now completely shot and will not clasp shut at all. Going on a trip at the last second I had to swap out suitcases when I could not lock this one.
I was really disappointed with my experience using an MVST suitcase. While travelling through the airport, the lock broke and the handle was damaged due to the poor build quality. I expected better from a premium travel brand.Despite MVST advertising a product guarantee that covers damage and promises a replacement, they only offered to send me a new lock—completely ignoring the fact that the handle was also broken. This makes their guarantee misleading and unhelpful when you actually need support.For the price and the promises made, I expected a lot more. I won’t be buying from MVST again and can’t recommend them based on this experience.
The worst product. I bought the aluminum suitcase and carry on. I have been on three trips with them. They are absolutely destroyed and dented everywhere. The aluminum is paper thin and the durability of this product is beyond poor. Do not buy from this company.
I paid €457 for a suitcase on March 14 and received no tracking number or delivery updates for nearly two weeks. After sending multiple emails and Instagram messages, I was told the item “was shipped”, yet the DHL tracking number doesn’t even exist. Their customer service is slow, unresponsive, and full of excuses. Now I’ve filed a dispute with my bank to get my money back. This is not what I expected from a so-called premium brand. Be extremely cautious, read other reviews and avoid ordering from MVST until they fix their operations.
If I could give zero stars I would. Luggage opened up and faulty locks first time use on my flight. Had to re purchase another suitcase in the airport to put my clothes in. Paid $800 for the suitcase that definitely is not worth the money and then a further $500 at the airport for a new no name brand. They refused to offer a refund as it was used and I have been waiting for them to send me new locks to replace (the least they could do). With emails back and forth, it has been 7 months and I am still waiting for theses locks. TERRIBLE service. Regretful purchase, side note, don't get scammed like I did!!
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